On Nov. 2, I received an email from CCleaner telling me they had auto-renewed my yearly subscription.
The only problem is that my current subscription wasn’t due to expire for another month, on Dec. 12.
I have several software subscriptions and I have never had one renew until the expiration date. I contacted support@ccleaner.com (in Manila, of course), to request a refund, as I will no longer be using the product.
One received just one reply, ignoring my request for a refund, and they instead offered me an additional 6 months instead.
I declined and again asked for a refund.
Their excuse for why they renewed a month in advance, was that it was to have time to resolve billing issues. I’ve been a subscriber for about 10 years, and they never did this before, This is new.
Since then, I have tried to contact them three more times, but now they’re ghosting me. They’re refusing to answer any further attempts to contact them.
Where can I go to get this resolved, as clearly, their “support department” has no intention of even answering me.
They really need to review their business practices.
Just had exactly this, a renewal one month early and no response at all other than an immediate auto reply. Have now raised a chargeback with the card issuer…
Hi @Matlock,
I have asked our support team to follow up on your support request.
If you have not received a response from them within 24 hours please message me back so I can investigate this further.
Hi @jim68585,
I have asked our support team to follow up on your support request.
If you have not received a response from them within 24 hours please message me back so I can investigate this further.
After a dozen or so attempts to contact them again via email, they finally responded with the same form letter one they sent originally.
Again, they just offered me 6 extra months.
Finally, I did receive a refund two days ago.
This shouldn’t have been this hard.
They lost a good, long-time customer over this.
Unbelievable.
After going through all this hassle to secure a refund for a renewal that I didn’t ask for, I wake up this morning and see that Piriform charged my bank account AGAIN.
I was also just charged yesterday, a month early, and I no longer want the subscription. Never had this problem before and I can’t get anyone to reply to my requests for a refund. I will be submitting this to Discover.