I'm having trouble with CCleaner crashing. This problem has only started happening in the past few days. What is wrong?
The program opens fine. But when I "Run Cleaner ," I get the following message:-
CCleaner has stopped working.
Windows can check online for a solution to the problem
1. Check online for a solution and close the program
2. Close the program</strong>
View problem details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: CCleaner64.exe
Application Version: 5.43.151.6522
Application Timestamp: 5b06f9ea
Fault Module Name: StackHash_14db
Fault Module Version: 6.3.9600.18969
Fault Module Timestamp: 5aa29ff0
Exception Code: c0000374
Exception Offset: PCH_E6_FROM_ntdll+0x0000000000090D0A
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 14db
Additional Information 2: 14db227120e73c3d7c6c5ede64856c4c
Additional Information 3: ebed
Additional Information 4: ebeded9ab9e92eb6a5c9596795ba0148
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I select Option 1. The program closes, but is not fixed. I have no idea what all this means?
Do you, per chance have Kaspersky internet security? If not what antivirus are you using?
mta
June 3, 2018, 10:42pm
3
as well as issues with Kaspersky, CC currently has issues with MalwareBytes also.
Thanks Nergal and mta. Yes, I have Kaspersky Anti-Virus. Is that the problem? Is there anything I can do? I still have 9 months of coverage on Kaspersky left.
Maybe I should change to another anti-virus software (recommendations??) next year. I had another program that Kaspersky didn't like - Video Thumbnail Maker. Kaspersky kept crashing that program too.
mta
June 4, 2018, 4:28am
5
some members on here have reported that updating to the latest Kaspersky fixed their CC issues, so try that first.
another option would be to try a previous version of CC until v5.43 is replaced, previous versions can be found at FileHippo.
Thanks mta. I have the latest Kaspersky, but I will try an older version of CCleaner. Never had trouble before. Maybe v.5.44 will fix this bug??
mta
June 4, 2018, 1:36pm
7
Sure hope so, for everyone’s sake!
system
June 5, 2018, 10:09am
8
On 6/3/2018 at 23:42, mta said:
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as well as issues with Kaspersky, CC currently has issues with MalwareBytes also.
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Can you be more specific? If you are referring to the MalwareBytes extension for Firefox, we are working on that with MWB and should have a fix soon.
If not, care to elaborate?
12 minutes ago, Stephen Piriform said:
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Can you be more specific? If you are referring to the MalwareBytes extension for Firefox, we are working on that with MWB and should have a fix soon.
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<p>
If not, care to elaborate?
</p>
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See here
https://forums.malwarebytes.com/topic/229458-ladies-and-gentlemen-malwarebytes-35/?tab=comments#comment-1245964
system
June 5, 2018, 10:25am
10
3 minutes ago, hazelnut said:
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See here
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<a href="https://forums.malwarebytes.com/topic/229458-ladies-and-gentlemen-malwarebytes-35/?tab=comments#comment-1245964" rel="external nofollow" target="_blank">https://forums.malwarebytes.com/topic/229458-ladies-and-gentlemen-malwarebytes-35/?tab=comments#comment-1245964</a>
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Ah yeah, my impression was that MWB were actively working on resolving the Ransomware update conflict issue.
Seems like they are, but at the moment it is still not fixed