Ccleaner not working and now allowing to cancel subscription

CCleaner for Windows
1

CCleaner 7 is not responding to ‘scan now’ / ‘start now’ in the Duplicate Finder, and in the Settings in my subscription area, it tells me it ‘cannot load my details’. I am on a 60-trial. and about to be charged in two days time. This clearly does not work, and I want to cancel my subscription before I get charged.
The fact that there is zero customer service is very bad too.

2

If you need to look up your Cleverbridge reference then:

3

Hi @mayazack,
Sorry, you are experiencing issues with CCleaner’s Duplicate Finder.
Please follow these steps to help us investigate the issue:

  1. Download and install the CCleaner Support Tool using the link below: https://download.ccleaner.com/CCleanerSupportTool.exe
  2. Replicate the issue on your end.
  3. Run the tool to generate the logs.
  4. At the end of the process, you’ll receive a 5-digit File ID.

Please share that File ID with me so I can review the logs and investigate further.