CCleaner not deleting any files

CCleaner for Windows CCleaner Windows Bug Reporting
1

Hi,

Windows 10

CCleaner not deleting any files

Just installed new version of ccleaner as old one was not deleting any files...New version still not deleting on cleaning..Anyone else got problems??

Thx len..

2

Can you give more details len?

What error message, if any, do you get?

Can you describe exactly how you are running Ccleaner.

3

Hi,

Previous version same not deleting so updated....Now running ccleaner v5.16.5551 64bit..win10 fully updated..

I run the Analyze and run cleaner..All seems OK to work..analyze again and all still there, I have check folder where files are stored they are all still there and I can delete them manually.. I have shut down and restarted..Still the same..All seems to work OK until analyse and still there....No error messages..

How am I running CC..Just installed and press icon and it starts run cleaner..????

Thx...Len

4

Does it make any difference if you open Ccleaner..select options..selct advanced and then untick the option which says ''only delete files in windows temp older than 24 hours' ?

Then try a clean.

5

Hi,

Yes tried that still the same..and that it what it's set for..

Thanks anyway..Len

6

Hi,

Update, just noticed that ALL the files remaining are Microsoft Edge related...As I say I can delete them manually, but would take ages to do, as there are so many of them..

Len

7

Have you tried deleting them from within Edge?

Right hand side top of Edge page, three lines (hamburger) near star, then click on the clock like symbol.

8

Hi,

Yes Been into edge and deleted everything...Still showing in CC and I can still delete files there...

Anyone else have same problem???

Thanks Len

9

Anyone else have same problem?

With Edge cleaning many have issues where it can't be cleaned at certain times - just search the forum to see those.

10

Will CCleaner be addressing these problems?? I still can't delete Microsoft edge cache etc...even in Microsoft Edge settings..

Thx Len

11

Hi all,

Still no luck deleting, I have uninstalled CC and reinstalled version 5.13 64bit..which now deletes Edge files..

Strange this problem has not been sorted yet..

Thx Len

12

Now this annoying problem existed in one year.

Is there no solution?

13

Where's the issue, Edge like all other non-internet-explorer browsers must be fully exited (sometimes including a dllhost.exe) before cleaning. This also includes many Windows UI apps (Such as Windows Mail) and any applications that use Windows' inbuilt html renderer (such as Outlook). It's not the fault of ccleaner

14

Where's the issue, Edge like all other non-internet-explorer browsers must be fully exited (sometimes including a dllhost.exe) before cleaning. This also includes many Windows UI apps (Such as Windows Mail) and any applications that use Windows' inbuilt html renderer (such as Outlook). It's not the fault of ccleaner

Hi, all,

Strange that CC version 5.13 64bit..deletes Edge files, have MS done something to stop cleaning in 5.16??

Len

15

Who knows. I know 5.16 (CCleaner portable version) on the Win10 laptop I used it on would only sometimes clean Edge, i.e.; after the computer had been on for several minutes. CCleaner definitely won't clean Edge soon after a Windows startup/restart while all that background junk Windows is downloading is resident.

16

And my 5.16 seems perfect cleaning when I do what I said, I've never even had to kill dllhost, but others have reported it. It only works, when I manual clean in ccleaner as opposed to monitor, and I do use edge as my main browser.

17

And my 5.16 seems perfect cleaning when I do what I said, I've never even had to kill dllhost, but others have reported it. It only works, when I manual clean in ccleaner as opposed to monitor, and I do use edge as my main browser.

Hi,

OK I have tried your theory, I cleaned my computer in CC version 5.13 64bit nothing left there... Uninstalled and reinstalled V5.16 I used the internet a lot with edge, I used my outlook mail and BT mail. Facebook and Flickr... I then tried CCleaner and yes...all files still there....Can you please try something for me When you analize all the files come up, and you then press Run cleaner..All files will go..Can you then repeat, analize are your files still there..??? Because mine are and I can right click on them and open containing file and delete from there...Not sure if it's my HP pavilion 23 it does not like...So unistalling CC version 5.16 64bit and reinstalling V5.13 64bit which I know works...

Anyone from CCleaner got any comments???

Thx Len

18

started a ne thread about this! been using CC for years and have purchased the program, using 5.16 pro. this is a problem that several others are having, and not getting any answers that I can find.

What’s up with this.

19

How many ways do I have to say the answer, in this particular thread, before you realize an answer is given. So far proof has been that this is an issue within Edge and not ccleaner. If anybody has proof to disabuse me of the belief that your edge is not at fault, feel free.

20

How many ways do I have to say the answer, in this particular thread, before you realize an answer is given. So far proof has been that this is an issue within Edge and not ccleaner. If anybody has proof to disabuse me of the belief that your edge is not at fault, feel free.

Hi,

It may well be Edge, However......Can you please explain why CC ver 5.13 cleans ALL Edge files.......Ver 5.16 DOES NOT.....Just saying...

Thx Len