CCleaner License Good Till 2025

CCleaner for Windows CCleaner Windows Help Requests
1

Hello,

I have a CCleaner business license good for multiple devices until 2025.

However, my laptop says the license is deactivated.

I noticed that you gave me the same product key as the one that expired in 2023.

Could this be the reason why I can't activate the license on my second device?

Thanks for the help,

FatDog1

2

You will need to contact (business) support for licensing issues. We can't access licence accounts from the forum.

The contact details for the correct support to use should be on the email that you got with the 'new' key.

However it sounds to me as if what you have may actually be a renewal of an older style key (for 1 PC) whereas you wanted and so should have been given is a new style key that is good for multiple devices.

3

Both of the licenses say they are for 5 users.

Once says it is good for 9 months, the other says it is good until 2025.

Both have the exact same key which is unacceptable.

And the link in the email with my license information takes me to the FAQ section.

Is there a phone number for support?

4

Hi @FatDog1,

Please contact our support team via support@ccleaner.com and they can assist you. 

Once you have sent in your support request if you message me back here, I can request an agent respond straight away.