Using Ccleaner free version on Win 8.1 notebook computer. Has worked for years. Tried to install v 5.63 update and now will not install. Ccleaner installer crashes and will not install. If ask Windows to look for solution online, no results found and install screen disappears. Here is text of error message. Have tried rebooting tried old v 5.62 but nothing works.
error msg:
roblem signature:
Problem Event Name: APPCRASH
Application Name: ccsetup563.exe
Application Version: 5.63.0.7540
Application Timestamp: 5682fc79
Fault Module Name: atcuf32.dll
Fault Module Version: 1.28.222.0
Fault Module Timestamp: 5d874f64
Exception Code: c0000005
Exception Offset: 00002d8e
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: cd0a
Additional Information 4: cd0a80193057b6700315b073cbdbbaf5
Try the CCleaner Slim installer instead to see if that works:
https://www.ccleaner.com/ccleaner/builds
Someone else reported the same error on Wednesday.
That was caused by BitDefender blocking the 'Standard' installation. ( That 'Fault mode name' atcuf32.dll is a BitDefender file/filter).
It appears that BitDefender does not like v5.63 for some reason.
That member used the 'Slim' installer to sucessfully install CCleaner v5.63.
I was the one who reported the problem the other day. I thought the problem might be Windows 7, but I use BitDefender too so this is obviously the cause. Unfortunately, I do not know what the "Slim" installer is. Can I download it from the internet?
46 minutes ago, Marianne Ridley said:
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I was the one who reported the problem the other day. I thought the problem might be Windows 7, but I use BitDefender too so this is obviously the cause. Unfortunately, I do not know what the "Slim" installer is. Can I download it from the internet?
</p>
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https://www.ccleaner.com/ccleaner/builds
Look for the slim build (last one in list)
1 hour ago, Marianne Ridley said:
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I was the one who reported the problem the other day. I thought the problem might be Windows 7, but I use BitDefender too so this is obviously the cause. Unfortunately, I do not know what the "Slim" installer is. Can I download it from the internet?
</p>
</div>
I was actually thinking of MonkeyTech's posts here, which reported the same atcuf32.dll error as above.
https://forum.piriform.com/topic/55892-upgrading-issue/?tab=comments#comment-311871
However if you also have BitDefender then yours could well be the same issue and downloading/installing the Slim version should also work for you.