Hi,
about few days ago, CCleaner for Windows (Pro, trial period) stopped to clean Chrome browser Browsing history and Downloading history.
I have newest version of CCleaner, Chrome browser. I still have Chrome history syncing off and background tasks after close off too.
Please how to fix it?
Regards,
Jiri Polacek
It may be something that Chrome has changed in the update.Browsers do change where they put their temporary files without telling anyone.
Which leaves everyone including CCleaner playing catch-up to work out what they have done.
If that is what has happened then it may be the next CCleaner update until it gets fixed.
Hi,
in next update there is no fix for this issue.
Is there a way to report a bug?
Regards,
Jiri Polacek
From other reports it does appear that there have been changes in latest Chrome update that have affected the cleaning of some things.
The CC dev’s will be aware, and as said will be catching up, but if you still want to make a report then you can raise a support ticket by using the form here: CCleaner Support Community
However you should note that support are slow to answer these days and it can take a week or more for a registered customer to get a reply.
You say you are using a trial - so will not be a fully registered user - in which case:
Further you should note that the automatic support queue works off email addresses.
If the email you use when sending the form is not showing as registered to a current valid licence then you may not be seen as someone who has (currently) paid for support.
As an apparent ‘non-payer request’ your request will be non-priority and it may be a very long time (month or more) before the system even shows your request to a support person.
Yes, I understand.
Hopefully, they know about it.
I am disappointed that cCleaner presents itself as such big and great company and they do not inform users of their software about such fundamental bugs (and that they know about it and they are working on it) and they do not care about bug reporting (their software is not working as expected, I spend time to try to inform them and they want money from me to report them a bug - whoah!).
Thanks for your answers, nukecad. You are great.
Same for me. Chrome is no longer cleaned.