Hello nukecad,
What do you mean with the 'normal' CCleaner?
Reinstalling I already tried. I guess it was the normal CCleaner.
The slim installer was the very first one I tried. That one introduced the problem into my life.
For the reinstall I chose the normal one.
Have you tried again?
As I said, others have reported that uninstalling/reinstalling gives them the 'normal' CCleaner again.
Although I suppose you could be unlucky and randomly get a variant again, so try another uninstall/reinstall - TBH I've been reinstalling several times to try and deliberately get a bugged one, but it's given me the normal CCleaner Free every time up to now.
3 hours ago, Léon said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> What do you mean with the <strong>'normal'</strong> CCleaner? </p> </div>
The problem appears to be with a 'variant' version that was/is being put out randomly to a selection of users. (without any notice that it is a variant).
You can spot it by that Orange, sometimes Green, 'Get Pro' button being there instead of the Grey 'Upgrade' that everyone else sees.
(and of course by the fact that it doesn't work properly).
'Normal'
Variant(s)
The problem with a complete uninstall would be that lots of Firefox cookies that I excluded from cleaning need to be "configured" again.
I already made a screenshot of them.
Would you advise a complete uninstall to start with?
By the way, I just installed 6.23 (surprised that it is possible) and now custom cleaning works again. (I thought: "Just wait for a solution to come").
For the cookies:
Go to Options>Cookies and right click anywhere in the 'cookies to keep' list.
'Export' them to a text file.
After the reinstall do the same and 'Import' them.
However if you are happy with 6.23 until this mess is sorted out then stay with it, remember to turn off the automatic updation in Options>Updates.
35 minutes ago, nukecad said:<div class="ipsQuote_contents"> <p> ... You can spot it by that Orange, sometimes Green, 'Get Pro' button being there instead of the Grey 'Upgrade' that everyone else sees. </p> <p> (and of course by the fact that it doesn't work properly). </p> <p> 'Normal' <a data-fileid="18894" href="<fileStore.core_Attachment>/monthly_2024_05/Capture.JPG.51f62c970890f00acb90ac3612001779.JPG" title="Enlarge image" data-fileext="JPG" rel=""><img alt="Capture.JPG" class="ipsImage ipsImage_thumbnailed" data-fileid="18894" data-ratio="77.59" width="116" src="<fileStore.core_Attachment>/monthly_2024_05/Capture.JPG.51f62c970890f00acb90ac3612001779.JPG" /></a> </p> <p> Variant(s) <a data-fileid="18895" href="<fileStore.core_Attachment>/monthly_2024_05/variant.JPG.ac41ebe808560c0244d3e76d1d978b3a.JPG" title="Enlarge image" data-fileext="JPG" rel=""><img alt="variant.JPG" class="ipsImage ipsImage_thumbnailed" data-fileid="18895" data-ratio="87.22" width="133" src="<fileStore.core_Attachment>/monthly_2024_05/variant.JPG.ac41ebe808560c0244d3e76d1d978b3a.JPG" /></a><a data-fileid="18896" href="<fileStore.core_Attachment>/monthly_2024_05/variant2.JPG.b3c1c739d021e7ff8cc94c03d8ab447a.JPG" title="Enlarge image" data-fileext="JPG" rel=""><img alt="variant2.JPG" class="ipsImage ipsImage_thumbnailed" data-fileid="18896" data-ratio="106.67" width="90" src="<fileStore.core_Attachment>/monthly_2024_05/variant2.JPG.b3c1c739d021e7ff8cc94c03d8ab447a.JPG" /></a> </p> </div>
A changed “Upgrade” button can always occur after the installation of version 6.24 and is therefore not a reliable indication of a locked “Custom Clean”.
I suspect this is probably a test to see which color/label combination most users click on.
Please see my reply in the other thread.
It is not the colour per-se, it's the different wording.
8 minutes ago, nukecad said:<div class="ipsQuote_contents"> <p> Please see my reply in the other thread. </p> <p> It is not the colour per-se, it's the <strong>different wording</strong>. </p> </div>
No, as written in the other thread, the labeling has nothing to do with it either. Color and labeling is just randomly selected.
It's funny, this back and forth between the two threads. ?
5 hours ago, nukecad said:<div class="ipsQuote_contents"> <p> For the cookies: </p> <p> Go to Options>Cookies and right click anywhere in the 'cookies to keep' list. 'Export' them to a text file. After the reinstall do the same and 'Import' them. </p> </div>
What a great tip again!
I did see ‘Save all settings to INI file’ earlier.
Place this INI file in the Data folder after reinstallation, I assume?
By the way, I also see an .ini in the main folder.
I will have a try!
Yes/No - it's in the main CCleaner folder that you want the .ini file.
The .ini holds all of your CCleaner settings, includes/excludes, etc. (But not the cookies to keep).
I keep a backup of my own CCleaner.ini in a different place than the CCleaner folder.
That way if/when I've been changing settings when answering on here, or following a complete uninstall/reinstall, I can just copy it back into the CCleaner folder to restore my own settings as they were.
The CCleaner is working again.
All settings are back in order.
The cookies to keep were successfully imported but after a restart, they were gone! And the text file was also gone!
Strange enough, some cookies to be retained were still present despite a ‘deep delete’ with the Geek Uninstaller.
The most important cookie was also gone: browser code for bank login for my girlfriend and myself.
Much effort to restore that again.
Fortunately, I had taken a screenshot of the cookies to be retained.
If you have read the just posted important announcement at the top of the forum it looks like it may all have been a test in order to make custom clean a Pro feature only.
Quote<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> </p> <p style="background-color:#1d2e42; color:#f5f7fc; font-size:14px; text-align:start"> <span><span dir="ltr">CCleaner has been available as a free download since its launch in 2004 and has become one of the top choices for comprehensive PC optimization. As part of our pursuit to maintain product quality and innovation, we're exploring new avenues to sustainably support our development efforts. This includes potential changes to certain features, such as Custom Clean. By regularly reviewing the CCleaner feature set we can ensure the continued evolution of CCleaner and bring even greater value to our customers.</span></span> </p> </div>
The last sentence closes the door: "By regularly reviewing the CCleaner feature set we can ensure the continued evolution of CCleaner and bring even greater value to our customers".
Nice manager speak! ?