CCleaner does not respect my choice

CCleaner for Windows CCleaner Windows Bug Reporting
1

Since the update to 6.24 (free version) "custom clean-up" is longer possible.

As soon as you click "Run CCleaner", an advertising window for the Pro version comes up. If you click that away, a second advertising screen comes up. There it says very small "No, thanks".

After you click on that, as soon as you click on "Run CCleaner" again, the first advertising window comes back, followed by the second advertising window. And so you are in a loop. Analysing is still possible, but that's no use, of course.

So I say "No, thanks", but immediately afterwards the intrusive advertising for the Pro version returns. That's disrespectful.

How do I solve this, please?

2

You are not the only one apparently.

https://community.ccleaner.com/topic/67130-hello-and-goodbye/

3

Yes, hazelnut,

When I searched for fellow victims, I found nothing, but later I discovered that this strange title "Hello and goodbye..." is also related to this issue.

4

Have you tried reinstalling CCleaner from the Builds page?

https://www.ccleaner.com/ccleaner/builds

5

Yes, exactly. Re-install today. I chose the one on top.

6

Has the reinstall fixed it for you?

7

No, the re-install took me to this forum.

8

Are you actually clicking the "Run Cleaner" button with a mouse, or are you using keyboard "Alt+R", or similar keyboard navigation to select the "Run Cleaner" function? 

Here's a topic were I was having the same issue until I realized it was caused by a change/bug in the way "Alt+Underline Access Keys" are handled in the new v6.24-

9

Yes, I am actually clicking the "Run Cleaner" button with the mouse.

10
3 minutes ago, Léon said: 
<div class="ipsQuote_contents">
	<p>
		Yes, I am actually clicking the "Run Cleaner" button with the mouse.
	</p>
</div>

That's unfortunate. I really hope Custom Clean stays a free option.

11

In fact it is quite simple: we get a proposal to try the Pro version. You say "No, thanks", but that decision is not received by the program.

The proposal is repeated as if it is the first time.

12

Weird. I'm not getting the upgrade pop-up when I click the button with a mouse. It works as it always does for me.

I'm wondering if it's part of an A/B testing in v6.24. Some of us get a "Get Pro" tab, and some get an "Upgrade" tab. Some are gray, some green, and some are reddish-orange... When I updated over top of v6.23, I had a green "Get Pro" tab, but after uninstalling/reinstalling it, I got a red "Get Pro" tab. 

I'm also curious to see what the upgrade pop-up says for you as well. For some, the second option down on the left says "Custom Cleaning" and for others "Advanced Cleaning".

Could you post a screenshot of your CCleaner that shows both the "Get Pro/Upgrade" button, along with the upgrade pop-up, like so? - 

<a class="ipsAttachLink ipsAttachLink_image" data-fileext="png" data-fileid="18879" href="<fileStore.core_Attachment>/monthly_2024_05/ABCDTesting.png.ffd6864d181a5f6f92e6a471511d055d.png" rel=""><img alt="ABCDTesting.thumb.png.42731f6f21ea3e6409536ea2be9a4842.png" class="ipsImage ipsImage_thumbnailed" data-fileid="18879" data-ratio="69.40" width="1000" src="<fileStore.core_Attachment>/monthly_2024_05/ABCDTesting.thumb.png.42731f6f21ea3e6409536ea2be9a4842.png" /></a>

13
1 hour ago, SumGuy said: 
<div class="ipsQuote_contents ipsClearfix" data-gramm="false">
	<p>
		I'm wondering if it's part of an A/B testing in v6.24. Some of us get a "Get Pro" tab, and some get an "Upgrade" tab. Some are gray, some green, and some are reddish-orange... When I updated over top of v6.23, I had a green "Get Pro" tab, but after uninstalling/reinstalling it, I got a red "Get Pro" tab.
	</p>
</div>

Common now i read all threads i know my explaintion enough to recognize you pulling it like yours. ?

14
34 minutes ago, Nergal said: 
<div class="ipsQuote_contents">
	<p>
		Common now i read all threads i know my explaintion enough to recognize you pulling it like yours. <span class="ipsEmoji">?</span>
	</p>
</div>

? Who, me? Naw, you deserve all the credit ? 

I'm just getting discombobulated with all the cross-linking. They sure flubbed this update, huh?





I do hope we get an answer in the next day or so. It'd be pretty bizarre for them to make Custom Clean a paid option.

15

These are the two screens I get:

66555b11a5db2-Reclamescherm_1.JPG

66555b4e66e2f-Reclamescherm_2.JPG

16

Will there be any response from CCleaner?

Is the problem being investigated or looked into?

17
24 minutes ago, Léon said: 
<div class="ipsQuote_contents ipsClearfix" data-gramm="false">
	<p>
		Will there be any response from CCleaner?
	</p>

	<p>
		Is the problem being investigated or looked into?
	</p>
</div>

There has been no answers yet from admin about our request to them for information on this.

18
34 minutes ago, Léon said: 
<div class="ipsQuote_contents ipsClearfix" data-gramm="false">
	<p>
		Will there be any response from CCleaner?
	</p>

	<p>
		Is the problem being investigated or looked into?
	</p>
</div>

Uninstalling CCleaner and reinstalling it is curing this 'Upgrade' issue for other users by installing the 'normal' CCleaner, - try it again.

19

Hello hazelnut,

Okay, thank you!

I understand an answer can be expected.

20

You may just have been unluckly last time and got given the 'variant' again.

Try the 'slim' installer this time, 3rd one down on the builds page. 

PS. It's the installer that's 'slim', not the CCleaner that it installs.