Hello, the lates version of CCleaner i purchased is not empried my recycle bin even is checked as option, could you pleas take a look of this and fix it. Thanks, Nike Ei.
What operating system are you using?
Do you get any error message ?
You may have a corrupt recycle bin.
https://community.ccleaner.com/topic/42673-corrupted-recycle-bin-fix/
I use Win 10, was fine with the last CCleaner didn't have any problems, once i reinstalled it, don't want to doi it, my Recycle bin is not corrupted, i got checked my device regulary and keep in good fit :)
I was not having any issues with the provous CCleaner , that's why paid for anohter year, was fully happy with the job done...
I emailed the support team about Kamo too that is giving an issue with my internet loading and blocking it, slows down my laptop, to boot or load files programs, if i quit it all backs to normal attitude
Warm regards, Nike Ei.
How are you cleaning your recycle bin?
Are you running CCleaner program, or right-clicking on recycle bin?
I just installed the latest version (8704) of CCleaner Pro and it does not clear the recycle bin even though it's selected. I'm running Windows 10 21H1. It is a fresh build (today) so there is nothing wrong with the recycle bin. I use CCleaner custom clean option to clear everything including the recycle bin. It no longer clears the recycle bin. The previous version worked. This one does not. Suggestions?
Even though It's a fresh build I would still do the check/fix for a possibly corrupted bin as in Hazelnuts link above.
How much is in the bin? (We have seen problems in the past with very full bins with lots of GBs of junk in them).
I'd try using Windows built in Disk Cleanup, it takes time but can sometimes clean up 'blockages' with the bin and then CCleaner runs as normal again.
PS. I also have 21H1 and the latest CCleaner, I don't have any problem with it cleaning the bin with either Custom Clean or Health Check.
A few hundred KB is in the recycle bin. I can empty the recycle bin by right-click. I'll try the Hazelnuts link.
I tried the Hazelnuts link and the problem still exists.
I'm not sure if when you say right-click you are meaning in the bin itself or right-clicking the option in Custom Clean?
When your Run Custom Clean and it doesn't clean the bin is it cleaning other stuff?
ie. Is it just the bin or is it not cleaning at all?
I can clear the recycle bin by right-clicking on it and clicking on empty recycle bin.
Everything else is cleaned when I run CCleaner except the recycle bin. I have tried toggling the recycle bin option, but it still doesn't clean it.
Try right clicking the CCleaner icon and choose: Run as administrator
See if that works.
Sometimes when CCleaner can't clean something that "may work", but not always.
Did you run Disk Cleanup?
As said that can sometimes clear any blockage that is thwarting CCleaner.
It's a shame that @Nikeei didn't come back so we could compare the 2 cases.
I have not run disk cleanup. I tried running CCleaner as administrator and the recycle bin is not emptied.
Please - Run Windows Disk Cleanup.
We know that it takes time - and Please once it has done the initial scan then you must click the button that says 'Clean up system files' - which can take longer.
Sometimes Windows 10 does things a bit differently - and then you have to clean up the Windows System files before other applications like CCleaner can access them properly.
CCleaner can clear your junk much faster than Windows Disk Cleanup itself can; but sometimes you have to use Windows built in tools so that it clears things.
I have run the Windows Disk Cleanup and clicked the clean up system files. I then tested CCleaner again and it does not clean the recycle bin.
OK so you have tried the corrupt bin fix, and you have tried Disk CleanUp.
It's odd that we are not seeing multiple reports of a problem, just yourself - and Nikeei who didn't come back.
You might expect a few problems with a new Windows version (21H1) but that does not seem to be the case here.
21H1 doesn't seem to be a problem in this regard, but I'm wondering if Microsoft have changed user account permissions in some way?
I only run one account on my machine.
Are you running CCleaner from an admin account?
Are you running CCleaner from the account where you installed it?
Did you install CCleaner on an admin accout?
My login is an admin account. I've even tried right-clicking to run as administrator. Still same issue.
Yes, I'm running it from the account where I installed it.
I'm not sure what to do next? Is there a way to make ccleaner run some type of login file/errors, etc. A debugging mode or something?
Yes there is a debug mode that creates a logfile.
Some of the documentation is out of date and that page is one but it's still valid for WIN 10.
it's the " /debug" that matters.
Understanding the log it produces take some knowledge of what the entries in the log mean, so :
@Dave CCleaner could you take a look at, or ask the devs to look, any debug log provided here
Here is the debug file.
Thanks,
It may take a while for someone to take a look at the log.
Maybe longer if there is something unusual in there that they want to check out before replying.
I am in no way competent at looking at the logs myself.
Best to leave it to someone who can understand them.
Could be something to do with some user profile corruption or some other corruption. The upgrade to Windows 10 v21H1 caused some corruption on my system drive.
I repaired it running:
1. In Command Prompt or PowerShell run:
ChkDsk /F C:
2. Restart the PC.
3. In Command Prompt or PowerShell run (will take several minutes to complete):
DISM.exe /Online /Cleanup-image /Restorehealth
4. In Command Prompt or PowerShell run (will take several minutes to complete):
SFC /scannow
5. Restart the PC.