I used Ccleaner for years, but now it crashes permanently, even after reinstallation (Windows 10, newest free version), as several other users posted. There doesn't seem to be a solution so far, not even a response from the Ccleaner-team (a moderator: " I've flagged both threads up for the staff to bring to the attention of the developers.") A pity, I remove Ccleaner and go searching for alternatives.
2 hours ago, jboelaert said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> I used Ccleaner for years, but now it crashes permanently, even after reinstallation (Windows 10, newest free version), as several other users posted. There doesn't seem to be a solution so far, not even a response from the Ccleaner-team (a moderator: " I've flagged both threads up for the staff to bring to the attention of the developers.") A pity, I remove Ccleaner and go searching for alternatives. </p> </div>
That was myself who flagged those two threads.
The developers have been working with the original posters to resolve the issue.
That particular issue appears to be a problem with Bitdefender, especially on 32-bit Windows, causing some apps to crash (not just CCleaner)..
CCleaner developers can't change Bitdefender, that's up to Bitdefender to fix.
If you have Bitdefender, especially on 32-bit, and CCleaner is crashing then try making CCleaner an exception in Bitdefender.
Hola, He estado usado Ccleaner durante muchísimos años, lo gracioso, que de windows 7, pasé a windows 10, y de repente me bloquean la geolocalización, total que me pone "No está permitido el uso del producto en su ubicación actual, lo cual , Vivo en Madrid, españa y no deberia pasarme esto, contactó varias veces con piriforme y parece que les da igual porque nunca me han respondido y me gustaria que me dieran algún tipo de solución, desde entonces tenia pensado comprar la versión pro, pero viendo este problema, que me gaste un dinero y me haga lo mismo, no pienso arriesgarme a malgastar dinero para nada. Ojala me da un podais dar algún consejo y espero que me responda porque ya estoy cansado que las grandes empresas pasen de los usuarios como si no valieramos nada.
os dejo mi correo por si podeis ayudarme: email address removed to avoid spamming.
Google translate... por favor use en el futuro
Hello, I have been using Ccleaner for many years, how funny, that of windows 7, I went to windows 10, and suddenly I block the geolocation, total that puts me "It is not allowed to use the product in its current location, which , I live in Madrid, Spain and this should not happen to me, I contacted several times with piriformis and it seems that they don't care because they have never responded to me and I would like them to give me some kind of solution, since then I had planned to buy the pro version, but seeing this problem, that I spend a money and do the same thing to me, I do not plan to risk wasting money at all. Hopefully you can give me some advice and I hope you answer me because I am tired of the big companies going from users as if We would not be worth anything.
I leave my email in case you can help me:
It is not a problem with CCleaner, it is a problem at your Internet Provider.
You have been allocated an IP that was previously issued to a banned country, probably Iran, but has now been re-issued to Spain.
We have seen this happen with a few users - Spain and Italy seem to be the most affected.
You will find you have the same problem with other programmes as well as CCleaner - they will all think that you are in Iran and not Spain.
You will need to contact your Internet Service Provider to get this sorted out and maybe a different IP allocated to your router connection.
(An alternative is to use a VPN to change your IP to a different country).
See this earlier post about this subject:
https://forum.piriform.com/topic/54041-vpn-connection/?tab=comments#comment-306534