I just renewed my CCleaner Professional, and chose to upgrade it to the Professional Plus Bundle, and after I went thru the procedure off paying for it and printing the info with the installation key, it gave addidtional cost options for the Recuva, DeFraggler and Speccy parts, and I signed up for that, and the dialog went thru the same thing as the first time, and I may have paid for the whole thing twice!!! I am not sure, but after the second dialog time, and me paying for it, it started over again, so I am concerned that I may have paid for the whole bundle twice. I can't find any contact to check this out. If anyone can help me on this, a number to call, etc., please let me know. It goes thru Cleaverbridge too. Would appreciate any advice. Thanks!
You can get better help and hopefully a refund if a second one came through by emailing the developers at support@ccleaner.com from the email address you used to register ccleaner. They're usually really good
11 hours ago, CarolynC said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> I am concerned that I may have paid for the whole bundle twice. </p> </div>
support@ccleaner.com (the contact information in your order confirmation email) can provide the best assistance, but I did a quick check and could only see one transaction for you made this year. If you did receive multiple order confirmations with different reference numbers and licence keys issued then if you provide that information to support then they can either refund any duplicate, or merge the licence for you - ie: if you ordered 2 x 1 year licences then they can turn that into 1 x 2 year licence if you prefer.
There can sometimes be a slight delay in responses on a Monday morning, but looking at the current ticket queue they should have you sorted out in an hour or two after you contact them.