I tried the tool to retrieve my key. I try to repurchase it but it says I have an active subscription. I try to restore from Google play store. nothing. Im about to get a refund. this is BS.
tried clearing cache and storage 3 times..Nothing.
I have asked our support team to respond to your support team to prioritise your support request and respond immediately.
Additionally, we have released an update that should resolve this issue. Please update to <span data-contrast="auto" lang="EN-US" style="background-color:#ffffff; color:#000000; font-size:11pt; padding:0px; text-align:left" xml:lang="EN-US"><span style="padding:0px">V23.17.0(800010279), restart the app and activate your licence.</span></span>
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Hi <a contenteditable="false" data-ipshover="" data-ipshover-target="<___base_url___>/profile/103738-nate-castle/?do=hovercard" data-mentionid="103738" href="<___base_url___>/profile/103738-nate-castle/" rel="">@Nate Castle</a>,
I have asked our support team to respond to your support team to prioritise your support request and respond immediately.
Additionally, we have released an update that should resolve this issue. Please update to <span lang="en-us" style="background-color:#ffffff;color:#000000;font-size:11pt;padding:0px;text-align:left;" xml:lang="en-us"><span style="padding:0px;">V23.17.0(800010279), restart the app and activate your licence.</span></span>
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I installed the latest version but it still doesn't work
Have you updated to the latest version of CCleaner Android V23.17.0(800010279)?
If so please could you send a screenshot of the details you see on the About this App page in CCleaner Android to our support team via support@ccleaner.com
About this App can be accessed under the menu button in the top left corner and scrolling down to the bottom of the menu.</span>
You get CCleaner for Android through the Google Play Store, and then use your existing licence key to activate it - if your key is valid for multiple devices.
It needs to be a 20 character CCleaner Pro Plus, or CCleaner Premium key to be valid for multiple devices.
Note that the older, 24 character, Pro Plus keys were for 3 PCs and not 3 devices, it's a subtle difference.
If you still have an older, 24 character, Pro Plus key then you will need to get updated to a newer, 20 character, key so that 20 character key can be used to activate CCleaner Android.
If that is the case then see this post for how to get updated:
nukecad thank you for the quick response and detailed information. Looking over my account I’ve been with the CCleaner team since 2014, I rechecked my payment info have the 18-license number and used the total amount of units for the cleaner. Ill be looking at the Friday deals or Christmas deals as they roll out – thanks again.
Hi from future, March 2024, same problem, what's going on? You need better developers. ?Sorry but I paid the subscription and it still asks me to upgrade, how do I fix it? Thanks.
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I paid the subscription and it still asks me to upgrade, how do I fix it? Thanks.
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Have you purchased a licence for CCleaner Professional Plus. or CCleaner Premium direct from CCleaner/Piriform?
The Licencing/Activation of CCleaner Android works differently depending on how you purchase the licence.
If you purchase CCleaner Android from the Google store then that purchase is automatically linked to the Google account it was purchased from, CCleaner Android is Activated automatically on your Google account and you are not given a licence key to enter.
However if you have purchased a multi-device key with Cleaner Pro Plus or CCleaner Premium then you don't need to purchase from Google store - but you do need to 'Activate' that multi-device licence key on your Google account.