i have uninstalled and reinstalled ccleaner for windows to try and get the registration to work for the 7pro edition and i keep getting a code 0X0010006. Oh, I have also purchased the ccleaner pro7 edition FOUR MONTHS EARLY due to advertising emails saying my subscription was close to being done. AND now having these MAJOR problems!
Hi @travelxox,
Please could you send me a screenshot of the error so we can investigate this further.
sent email
when I click on the download button on my purchased email and install ccleaner 7pro, all I get installed is the FREE version and it wont take my new registration key
Please follow these steps to help us investigate the issue:
- Download and install the CCleaner Support Tool using the link below: https://download.ccleaner.com/CCleanerSupportTool.exe
- Replicate the issue on your end.
- Run the tool to generate the logs.
- At the end of the process, you’ll receive a 5-digit File ID.
- Please share that File ID with me so I can review the logs and investigate further.
If you have any issues, please let me know.
its asking me for a TICKET # - which I dont have
why cant you just send me a new download ccleaner pro7 that installs properly and the registration # works? after all I have been charged two times $47.65 and then another $15.14! Four months early before my subscription would expire!
@travelxox, I have sent you a DM for more details on your support request.
Lawrence. My name is Greg. I am unable to get the registration code to work. I ran the support tool and the FileID is KS55Y.
I look forward to getting this product registered.
Hi @gresco,
Thanks for these log files, please send me a screenshot of the error you are seeing when you try to activate your licence so I can advise you further.
Thanks for this screenshot @gresco, we will investigate further and I will follow up when I have more details.
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I’m having a similar issue. My license was activated weeks ago, but no longer works and was asking to reactivate the license.
Hi everyone, I can’t buy a new version; maintenance has been underway for weeks.
Lawrence di you have an update? If not, can I get a new license to try. The issue may simply be that there was a glitch in communication internet when the registration server was communicating with my purchase to get it going. This would validate this theory.