loaded ccleaner565.exe and it installs with no errors but fails to launch in Win10 pro. ver 10.0.18363. Older versions of ccleaner ran fine?
Suggestions?
Thanks!
loaded ccleaner565.exe and it installs with no errors but fails to launch in Win10 pro. ver 10.0.18363. Older versions of ccleaner ran fine?
Suggestions?
Thanks!
Which AntiVirus are you using? (I'm betting on Trend Micro 2019 or possibly McAfee).
Yes, Trend...
Are you using Windows or a Mac?
1 minute ago, hazelnut said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> Are you using Windows or a Mac? </p> </div>
Op is Using win 10 so i've moved this thread
moved thread where please...
7 hours ago, paul h said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> moved thread where please... </p> </div>
You're in the moved thread already. I moved it to the right board.
Quote<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> Yes, Trend... </p> </div>
I thought so - it's a problem with Trend Micro.
More than one user has reported that once Trend Micro is updated to 2020 then CCleaner works as expected again.
Updating Trend Micro from within Trend Micro itself will tell you that you are up to date - but you may not be.
You may have the 2018 or 2019 versions of TM, so while that version is up to date itself it is not the latest TM version.
You may need to download and install the TM 2020 upgrade - go to this page to 'grab' the 2020 upgrade.
https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/home.aspx
If that still doesn't clear the problem, try Whitelisting ccleaner in Trend Micro 2020 following the directions in this post
I am planning to do the upgrade very soon. Once I install the new program, I will re-install the cleaner. Many thanks for your assistance!!