cc v5.39 Firefox needs to be closed... but its closed

CCleaner for Windows CCleaner Windows Bug Reporting
1

hi fans,

after the first start of my laptop with my w8.1 64 bit today and run ccleaner it says me:

(i use ff 52.6.0 esr 32 bit)

Quote 
<div class="ipsQuote_contents">
	<p>
		 
	</p>

	<p>
		Firefox needs to be closed to clean the Internet History.
	</p>

	<p>
		Do you want CCleaner to close Firefox?
	</p>

	<p>
		 
	</p>
</div>

but ff was not open.

ofcourse ccleaner cant close ff -> ff isnt open

2

any chance you opened Task Manager to confirm no firefox.exe process were running?

3

yes, there was no firefox-process to see in the task-manager...

ccleaner was the first app i started.

ps:

i have all selections of firefox ticked in ccleaner -> except "internet cache" and "cookies"

4

Try Process Explorer from Sysinternals, its free, doesn't need installation. Once or twice it has showed FF to be running here when nothing else did. Wild swing, but worth a shot.

Listed here. 

https://docs.microsoft.com/en-us/sysinternals/downloads/sysinternals-suite

More specifically 

https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

5

Also do you have FastBoot enabled?

Monitoring?

6
Quote 
<div class="ipsQuote_contents">
	<p>
		Try Process Explorer from Sysinternals, its free, doesn't need installation.  Once or twice it has showed FF to be running here when nothing else did.  Wild swing, but worth a shot. 
	</p>
</div>

yes, there was an entry with process explorer... 1x firefox with size of 220 mb. not showing in the taskmanager.

perhaps this is a thing with classic shell and installed firefox v52.6.0 a few days ago... i only shutdown my laptop, not restart. (this option in classic shell startmenu)

(perhaps works w8.1 combined with classic shell on another way as i know with windows 95, 98, me, 2000, vista, xp and 7...)

after restart instead shutdown -> all its fine, no more firefox in the background :-) and ccleaner runs through

Quote 
	<div class="ipsQuote_contents">
		<p>
			Also do you have FastBoot enabled?
		</p>

		<p>
			Monitoring?
		</p>
	</div>
</blockquote>

<p>
	i found no bios-option like this in my laptop... but i think yes
</p>

<p>
	ccleaner monitoring is disabled.
</p>

<p>
	 
</p>

thanks all for your fast help :)

7

Fwiw you can use process explorer to shut down or suspend FF. I run FF 52.6.0 on win xp and sometimes the HDD gets very busy. That stops when FF is suspended or stopped.

8

If that keeps happening perhaps give Firefox Portable (or Firefox Portable ESR) a try. I've never had an issue with those remaining open, unless of course Firefox has some issue.

9

trium I always turn off FastBoot/Fast Startup on all my Win 10 machines. Have a read here

https://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/

In particular read the paragraphs about ''Why You Might Want to Disable Fast Startup''

Many a problem can be solved by turning it off, after all it is only a ''pretend shutdown'' so why not always do a real one?

10

@hazelnuti have found the option "fast startup" and deactivate it... lets see what happens next time. :-)

ps: the process "firefox" found with process explorer a few days before couldnt shut down (access denied or so). only the restart makes my day :-) perhaps a problem together with "classic shellmenu" and its shut down button, perhaps a problem with the last update from firefox esr... i dont know

@Andavari i think, ill download the portable ff esr :-)

11

@hazelnut eicaramba -> phenomenal slow start :-) from 10 - 20 sek with fast startup up to 3 minutes now...

12
4 hours ago, trium said: 
<div class="ipsQuote_contents">
	<p>
		ps: the process "firefox" found with process explorer a few days before couldnt shut down (access denied or so). only the restart makes my day :-) perhaps a problem together with "classic shellmenu" and its shut down button, perhaps a problem with the last update from firefox esr... i dont know
	</p>
</div>

Try right click & start process explorer as administrator. Works here on win 7, not needed on win xp.

13

trium there must be something wrong., with Fast Startup disabled my boot is about 20/25 seconds to my desktop...however I don't log in.. I always just boot straight to the desktop on all my machines.

The only thing I have running at boot is my AV and Sandboxie.

Also uninstall Classic Shell as a test, I believe it may cause issues for some folk because of the fast development of Win 10 which it cannot keep up with.

14
8 hours ago, hazelnut said: 
<div class="ipsQuote_contents">
	<p>
		trium there must be something wrong., with Fast Startup disabled my boot is about 20/25 seconds to my desktop...however I don't log in.. I always just boot straight to the desktop on all my machines.
	</p>
</div>

yes, there was some wrong. 3 min to login-screen...

8 hours ago, hazelnut said: 
<div class="ipsQuote_contents">
	<p>
		Also uninstall Classic Shell as a test, I believe it may cause issues for some folk because of the fast development of Win 10 which it cannot keep up with.
	</p>
</div>

i have unsinstalled classic shell and now from 3:30 min startup down to 1:40 min to the login-screen... at least the half of boottime :)

with boot is avg and realtek audio on

ill try a new installation of classic shell and look at the boottime

15
11 hours ago, login123 said: 
<div class="ipsQuote_contents">
	<p>
		Try right click &amp; start process explorer as administrator.  Works here on win 7, not needed on win xp. 
	</p>
</div>

to late -> the wrong firefox-process is done from background a few days ago and i cant try it again. but i believe you :-)

16

Does the current installed version(s) of Firefox install a service? I don't know if they do or don't but perhaps that's something to look into to rule out it remaining running in the background.

17

i dont remember me exactly, but normaly yes. it called "Wartungsdienst" -> maintenance service -> i dont install it, i denie the installation of this firefox-service every time

i think with the last update of firefox esr that the installprocess wasnt go very well and with my shutdown instead restart it would not right way processed.