CC Pro 5.37.6309 doesn't show bytes saved Chrome

CCleaner for Windows CCleaner Windows Bug Reporting
1

Hi All,

Using the latest pro version CCleaner when I close the chrome browser, it doesn't show the amount saved but it does in all other browsers closing. Why is that?

2

Chrome version? 

does the notification window pop-up?

don't forget you can raise a support ticket directly with Piriform since you have the Pro version.

3
Google Chrome is up to date
Version 63.0.3239.52 (Official Build) beta (64-bit
Here is a screenshot showing google chrome closing but not displaying bytes cleaned.
CC works properly in edge and firefox when those browsers are closed.
4

and what happens if you replace the Beta version with a stable Chrome version?

5

Same thing happens when I reverted to Chrome stable channel 62.0.3202.94 today.

6

Hi,

So is anyone else having this problem? No one has answered. I backed off Chrome to stable and the problem was still there. I also backed off CCleaner to an older version V5.36.6278 and the problem also still existed, I never noticed it in the last version but it was there...

Thanks for any info

7

sorry Steve, I'm not a Chrome user, hopefully some other members will chime in.

8

Does anyone from CCleaner Support/Dev team see/review this forum or is it just a joke with people who don't even use the browser in question with the latest product ask questions? I'd think a Moderator could say I have forwarded your problem to the Dev team, NOT say sorry Steve I don't even use Chrome with this product, I just ask questions I can't really answer!!!

9

Steve as was said earlier, you have the pro version so you can contact Piriform directly

https://piriform.zendesk.com/hc/en-us/requests/new

The devs do read the forums but don't often comment unless they need logs or more info etc.

10

FYI Steve, I (like all Moderators on this site) give my time freely as a volunteer, trying to help Piriform customers, mainly, but also any PC user who cares to start a thread.

I'm sorry my dislike of Chrome has caused you annoyance, but since I was the only forum member responding to you, I guess my experience was all you got. 

if you supplied all the relevant info from the start, a couple of days may have been saved.


most software companies don't support beta software in the mix, so another day could have been saved from going down that rabbit hole.


and if the support ticket was raised on the 16th, you may have had a resolution by now.

11

Hi Steve1209

As the Moderators have suggested please email us directly at support@piriform.com with some screenshots so we can assist you resolve the issue:)