I ran the driver updater on my WIN11 desktop. My printer is now briked. It has no driver and the printer itself is now rfusing to work without “genuine” HP ink. Until now I have carefully avoided updating on the printer itself, fiully aware that this was a nasty trick bby HP - but your updater system gave me no warning.
I expect CC to have a fix for this.
If HP have managed to update your printer firmware to only accept ‘genuine’ HP ink then rolling back the driver isn’t going to change that.
And I doubt that CCleaner support would be able to do anything about it either.
(Probably going to be cheaper buying a new printer than keep paying for HP ink).
However if you have ‘genuine’ HP ink then you can try rolling back the driver to get it working again.
Open the Driver Updater and try the “+ Fix a Problem” button:
CCleaner v6
If that doesn’t work then you can contact CCleaner support.
All customers MUST now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you. If the AI can’t help then you will be passed to a real person.
Note - We have been told that you HAVE TO engage with the chat or you may not get a reply to your request form. (Seems strange to me, but that is what we have been told).
Thank you for the suggestion but the HP driver was not found. It no longer exists. CC simply deleted it. It may exist as a deleted file in my computer, but without knowing its name, there’s no way to find it.
Thanks to the generosity of CC, I am now the owner of a heavy-duty, battery-free, never-fail, wireless, international-edition of a top-level, agnostic-working-environ, paper-weight.
YOU SAID “Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you. If the AI can’t help then you will be passed to a real person.”
NOPE - Never happend. No ticket,No ID, No summy of my issue, No confirming email, NOT a direct connection with a real live human. Just a robot with the too familiar “sorry for your inconveniece” which is as effective as “thoughts and prayers” after a plane crash.
Anything of substance? The offer of a connection to a human?
And, of course, NO option of an emailed archive of the “conversation.”
Obvious from this thread, in the usual structure of situations like this, assuming the consistent reports of wholesale damage to user’s system, these reports only represent about 1% of the actual damage out here.
CC7 is a dangerous thing.
I csn only agree, it should never have been released as it currently is.
