I purchased the upgrade with the cash refund and received my purchase email with the activation link for the refund. However, I am not able to update the date to 11-Feb to process the refund. It has been 24 hours since the purchase. Is there another requirement I am missing?
There may be another requirement.
Is it one of those cashbacks where you have to wait a certain time before you can claim the cashback?
Check the Terms and Conditions of the offer.
That type will often not allow the purchase date to be entered until that ‘waiting time’ has passed.
eg. If there was a 7 day waiting time then you wouldn’t be able to enter an 11 Feb purchase date until the 18th (or possibly 19th).
(I have seen them with a 30 day waiting time, I guess they are hoping that you have a short memory and will forget to claim).