CC cleaner was working fine. I have a recently formatted PC that has been upgraded to Win11 from Win10.
Anyway, CC cleaner was working just fine with Win 11.
Until probably a couple/few weeks ago.
It seems this was caused by the latest Win11 update and CC cleaner v7 update?
I kept on getting a pop up indicating that CC cleaner is setting up or starting up or whatever. As if it was being freshly installed or a newer version was being installed.
But it just never actually finished what it’s doing. If you closed it, a pop up would ask if you’re sure and that if you close it that you will have to start over.
I ignored it for a while. Decided to uninstall and re install. No luck. Googled for trouble shooting. Tried running as admin, uninstall , re start, reinstall, all to no avail. Downloaded it from the windows App store instead of the CC cleaner page and it worked. However, when i tired to enter my license key i get a pop up error saying that “something went wrong with our licensing system “ sorry we cant activate your license key right now” error code LICAPP (6) “please try again later.
I closed it and then i could not re open it. And i started getting the starting up pop up again..
So upon further googling i have found the link at these forums to re download v6.39 (turns out i already had that exe file already but eh). Installed it no worries but i get the exact same error when trying to apply my license to upgrade to premium from the free trial.
I did use my premium subscription to speak to someone from support the other day. Said i cant get even a partial refund because its been over 30 days. I got them to cancel my automated renewal. The person i spoke to suggested giving him remote access to my PC but i declined.
Any help? Or should i just count my losses and never use this program again? (long term user).
FBH it does sound like what it says, you can’r connect to the licence server for some reason.
That may be because of issues at their end, at your end, or somewhere in between.
Issues at you end would most likely be a Firewall rule blocking connection.
(What you describe as the earlier ‘never actually finished’ could also point to that).
Are you using an AV other than defender, or perhaps a VPN, some other security suite?
Are you seeing any issues with other apps or with Windows itself?
And just to make sure, was this PC fully compatible with the Win 11 requirements, or has it been ‘tweaked’ to install Win11 anyway?
Is it Windows 11 25H2 or a previous version?
And the other question - Which CCleaner version is it that you now want to install?
I do use Malware Bytes and Kamo (that came with CC cleaner). Can’t remember if i tried with those not running? that is something that i could try. Wasn’t using a VPN at the time.
My PC was not compatible for Win 11. Plus it wasn’t compatible to play Battlefield 6. My bios was legacy and my SSD was MBR, not GPT.
So i formatted my PC and changed all of that. Flashed my bios. converted my SSD. Enabled secure boot and TPM 2.0. Installed win 11.
I can’t remember exactly in what order i did all of that.
But CC cleaner installed fine and was running fine after the fresh install. I was running ver 6.39 and my windows updated automatically and i guess so did CC cleaner? I may have manually updated it, i forget? i think i tried using the beta of the latest version?
Now i have issues with both versions (6.39 and 7).
I tried out the free “PC manager” that came with Win 11 and it actually seems pretty decent. And i don’t mind updating drivers the old fashioned was (manually) so maybe i won’t bother with CC cleaner anymore?
I will try again with Malwarebytes and Kamo disabled though.
Thanks, I have never known Malwarebytes interfere with CCleaner, and you wouldn’t expect that Kamo would but yes give it a try with both paused/disabled.
You might think about running DISM and SFC, the 25H2 upgrades have been a bit iffy.
Yeah, i’ll play around with it on the weekend. I think some people have had problems with Battlefield since the new patch and it may be 25H2 related also.