Can't get CCleaner to recognize my email or my newly purchased license key. Key purchased through Cleverbridge ref.# 52467980.4

CCleaner for Windows
1

license key not recognized.

2

This is a user forum. We do not have access to accounts/billing here.

I’ll give staff member @Laurence_CCleaner a shout but he may not be on until Monday.

Generally though:

You will need to contact support for questions about accounts or billing.

All customers MUST now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
it should also open a ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.

Note that you HAVE TO engage with the chat if you just fill in the form and leave then you will not get a reply.

3

Hi @ray0813,
I have sent you a DM with more details on this issue.