CCleaner 7, version 7.3.1120.0
Health Check comes up with “0 records can be removed.”
Custom Clean registers 407 issues, but each category comes up with “unable to delete fiiles” or something similar.
Exiting program and re-starting has no effect.
Please advise.
The unable to clean just means one or more files were either locked or removed (such as by their process) between scan and clean. Currently there is no way to discern from the details between removed and unable to remove items, but a painstakingly slow link by link look up from details, shows this fact.
as far as healthcheck I don’t know as i don’t use it
Please explain “locked or removed (such as by their process) between scan and clean”. By what process? I certainly didn’t do it, I didn’t touch any files between scan and clean,: Furthermore, a subsequent scan showed the same number of files, so none were deleted. And I have no idea how all of them would become locked. That’s right CCleaner did not delete any files.
This sounds serious.
Temporary files are made by processes on your computer. If those files are in use by process they cannot be deleted. If a scan sees something and then the process no longer needs the file and cleans up after itself ccleaner cannot remove the file (it’s no longer there)
That is more concerning, maybe you have an antimalware that’s stopping it? Is windows controlled folders is turned on ( Enable or Disable Controlled Folder Access for Microsoft Defender Antivirus in Windows 11 | Windows 11 Forum )
Do you have ccleaner free or pro?
Not sure why you’re being agressive with me I’m only trying to help based on the information you’ve given. Helping requires troubleshooting and that’s all I’m doing
Also bedore anything update your ccleaner to last month’s 7.4 and see if that fixes it
No aggression intended, I’m just emphasizing to make sure the situation is understood. I have the Pro version of CCleaner. I only use the supplied anti-malware. This is on my Win10 laptop. I will commence with the update.
Thank you for your responses. It appears the problem has….self-deported.
JJS
Are you on 7.5.1255 now? bugs were probably squashed as thus worked your issue out
7.3.1120.0
most bugs you’ll experience are on older versions. They’re still fine tuning this new version (7) and you’ll not get fixed if there’s a chance the updates fix it.
it’s not really like the 6 branch which ran for 39 versions and at the end it was just tweaking rules and conforming to application (browsers for instance) changes, so you could ignore updates more easily.
i suggest updating to 7.5 and keep up (monthly updates for the most part) to fix bugs
Well, I do have it set to auto-update, so I don’t know why I’m on 7.3. Does it matter that the laptop is Windows 10 and not 11?
Install this on top of 7.3 maybe your update is broken or can’t get through to the server for some reason (blocked at firewall?).
edit:
i don’t think so but maybe
my suggestion to update is based on me seeing the message less