I want to activate my first license.
Error is:
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CCleaner
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Oops! Our licensing system encountered an error and couldn't continue. Please try again a bit later.
(If the issue persists, please contact our Customer Support team for assistance.)
Error code: 0x4
Error description: Das System kann die Datei nicht öffnen.
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OK
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Please help.
See this for information about how to register and common problems:
It may just have been a temporary server error. so try again.
If you are still having problems then as the message says the Support team will be able to help.
Send them an email at support@ccleaner.com explaining the problem.
(Or there is also a 'Contact Us' button at the bottom of the article I linked above).
It's best if you use the same email that you used when purchasing.
You'll get an automated reply and then someone should get back to you.
Normally they are quick and get to you within the hour, it may be a bit slower over the holidays.
(EDIT - Last we heard there had been a rush of support requests yesterday and it may take a day to get a reply if they are still busy).
4 hours ago, nukecad said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> It may just have been a temporary server error. so try again. </p> </div>
There have been periodic bursts where we have had a higher than usual rate of activation issues connecting to the licensing server starting around 03:30 am GMT on December 29th. As of 15:30pm this afternoon though (about 3 hours ago as of the time of writing) we seem to be back to normal again after our engineers gave the infrastructure some strategically placed kicks.
It din't work. Mail is out.
No answer here, no answer per mail.
Please help me to activate the Pro Version and expand the lost time or give me the money back.
Btw. If I enter a wrong Name, the system recognize this. So the problem is not on my side.