Hi Everyone. I have been trying unsuccessfully over the past couple of weeks to run the Update Software functionality. It will not update the ASP Net Core Runtime to v 8.0. I receive an “Unable to Update error message”. Also, when I run the Health Check function it completes with errors “Unable to Clean” the Windows Log file. Each time I have run it after that, it adds other apps to the UtC error log. So far, it won’t clean the Windows Thumbnail files, the Windows Log files, nor Google Drive.
I submitted a support request on September 26th, and “they” (AI) responded to check the Help Page, and confirm that I had a registered License. So basically busy work. I responded that I had and it responded with a we need you to send them the Reference number from the Cleverbridge Receipt, which a ludicrous ask since they had my email and phone number and should have able to look up my account to see I have a licensed copy.
So I responded with the Reference Number and sent them screen shots of the issues I was having. The support reply email states To add new information, reply to this email with the information you’d like to add. And once I did this, “If you have an active paid CCleaner subscription, priority support means that we make every effort to prioritize your email requests and queries. It’s a benefit that’s not available to the free users of our products.”
I just received a reply back to my last email of Sept 27th, only to be informed that, wait for it, “This inbox is not monitored. Thank you for reaching out. Please note that this email address is not monitored and we won’t be able to respond to any inquiries sent to this inbox. But, we’re here to help! For help and assistance, please visit our official support site which is where I started. So I am at a loss as to how to proceed.
Apologies for the long winded message, but I felt I needed to relay the Farcical Image of an active and professional support service. Any assistance you can provide is greatly appreciate. Thank you.
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