Cannot install free home CCleaner

CCleaner for Windows CCleaner Windows Bug Reporting
1

hi there;

I cannot install free home CCleaner. after downloading the setup exe and start installation process (just after counting begins), it quits the installation procedure.

Any help please.

Thanks in advance

2

What antivirus do you use? What version of Windows are you using?

3
3 hours ago, Nergal said: 
<div class="ipsQuote_contents">
	<p>
		What antivirus do you use? What version of Windows are you using?
	</p>
</div>

I am using kaspersky antivirus, windows 10.

Thank you

4

Hello @IQuqa can you please add our setup to your anti virus exception list or just temporarily deactivate your anti virus protection during your install process and see if this will still happen on your device ?

5

Thank you for your concern;

I fixed the problem. The solution was not far a way from what you said. There was a relation (which I cannot understand since I am a loyal user for CCeaner for more than 10 years) between my Antivirus and CCleaner. I was able to install CCleaner after removing Kaspersky completely from my device.

Thank you.

6

Kaspersky has a large list of programs that they deem incompatible with their antivirus solution.

Sometimes it's caused by the antivirus being out-of-date, that was the case awhile ago with Trend Micro where the users had to manually download the newest antivirus version and install it from the publisher website because it wasn't upgrading the installed version itself.

7
9 hours ago, Andavari said: 
<div class="ipsQuote_contents">
	<p>
		Kaspersky has a large list of programs that they deem incompatible with their antivirus solution.
	</p>

	<p>
		Sometimes it's caused by the antivirus being out-of-date, that was the case awhile ago with Trend Micro where the users had to manually download the newest antivirus version and install it from the publisher website because it wasn't upgrading the installed version itself.
	</p>
</div>

Thank you for declaring things. It helps a lot.

Regards