I am unable to install CCleaner due to a seeming incompatibility with Bitdefender. Temporarily disabling the antivirus software didn't help, nor does adding ccsetup563.exe to the exclusion list. Here is the error from my system logs.
Faulting application name: ccsetup563.exe, version: 5.63.0.7540, time stamp: 0x5682fc79
Faulting module name: atcuf32.dll, version: 1.28.222.0, time stamp: 0x5d874f64
Exception code: 0xc0000005
Fault offset: 0x00002d8e
Faulting process id: 0x1760
Faulting application start time: 0x01d5a545f0a3f5f3
Faulting application path: D:\Downloads\ccsetup563.exe
Faulting module path: C:\Program Files\Bitdefender\Bitdefender Security\atcuf\264361302738009865\atcuf32.dll
Report Id: e1daa931-7dcb-4abb-b96b-1384eb4f47ff
Faulting package full name:
Faulting package-relative application ID:
I was able to manually install the "no installer" version, but that doesn't explain the problem.
nukecad
November 27, 2019, 7:59pm
3
By 'no installer' do you mean the Portable version or the Slim version?
Bitdefender currently seems to have a problem with the bundled offers in the 'Standard' installer.
If you want to install CCleaner on a computer with Bitdefender then use the 'Slim' installer and Bitdefender will behave itself.
If you don't want to install CCleaner on the computer then use the 'Portable' on a USB stick.
You can find all 3 versions here - https://www.ccleaner.com/ccleaner/builds
zoltex
November 30, 2019, 9:29pm
4
i can't install ccleaner 5.63...installation stops and nothing happening for good
Windows 10 Pro....it worked for all my previous life...I loved the Free, used it many times a day
give me a version 5.63 that I can install
many thanks
zoltex
4 hours ago, zoltex said:
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give me a version 5.63 that I can install
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Use the 'Slim' installer from the link I gave in the previous post.