I have enetred the reference # and my email, it did show my subscripion ID and my current plan but it did not give me the option to cancel it. Not sure how this gets resolved !!
You will need to contact support.
All customers MUST now access a ‘Live Chat’ support service. It is the only way to access support.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
it should also open a ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.
Note that you HAVE TO engage with the chat - If you just fill in the form and leave then you will not get a reply.