Can see lost files but wont recover them

Hi,

I've got a disk that has had the partition deleted. Recuva lists a lot of files (I assume most of the missing ones) as not overwritten but wont show the thumbnails and if I recover them they are all showing as corrupt when I try and open some. Its a complete mixture of douments ie word, pfd, jpg, ppt etc so not just one file type

Seperately I've tried EaseUS data recovery wizard and it shows the thumbnails so I presume it would recover the files, however since I've paid for a Recuva licence I'd like to know whats gone wrong.

Any ideas?

As you have paid for Recuva you are entitled to support direct from Piriform..

May be an idea to contact them

https://piriform.zendesk.com/hc/en-us/requests/new

Ah, didnt realise I could do that, thanks.