So that big white empty box in OP's first post looks like the "would you like fries with that" screen in the installer.
Just for some context, the free version of CCleaner is subsidised by showing ads to some users on a CPA model - if enough users say "yes" to the fries (currently either Avast free antivirus, AVG free antivirus or an Avast VPN trial) and they use it, like it and eventually end up buying it then we earn enough to keep the servers running (or, better yet, as we did last year, start replacing the ones that were creaking at the seams with shiny new ones).
Previously that was a banner at the bottom of the first screen of the installer that some people would miss and accidentally say "yes" to fries that they didn't actually want and then would immediately uninstall it - which meant that they didn't use it, didn't like it and certainly didn't buy it. So we didn't get paid and the users got angry, which was a bit of a lose-lose situation all round.
So we overhauled the whole thing and put the offers on their own screen* with clear accept and decline buttons and as a safety measure the whole thing served as a single object so that in the event of a slow internet connection or some other connectivity mishap there should, in theory, be no way that a user could skip through the process without seeing the "fries" offer. So while in a way it is "good" that the safety measure seems to be working for @R_Ansar, even on the slowest internet connection, the ~100kb of frame content should not take so long to load that it would take more than a couple of seconds for the content to appear. Unless the server had temporarily choked - but even then I would not expect to see it happen on multiple install attempts.
* yeah, we know, except for the Chrome offer. While that is also on a CPA model (you have to actually use the thing before we get paid), that’s a whole 'nother thing and still work in progress because of Reasons.
On 03/06/2020 at 19:41, R_Ansar said:
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EDIT: I forgot to mention that yes it was up until about three or four months ago it started working just fine
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That was the timeframe when we rolled out this new offer layout (from the 5.64 release in March of this year). @R_Ansar: did you have any problems with installing CCleaner on version 5.62 or earlier at any time prior to September 2019?
On 31/05/2020 at 05:35, R_Ansar said:
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Win 10 Pro x64 version 1909, windows Defender.
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Okay so that doesn't sound like one of the "outdated AV" issues we've seen with some third-party AV software. @R_Ansar: Do you have a firewall running that might be blocking the server that delivers this content? Any edits to the Windows hosts file to NULL-map any of our servers so that they can't be reached? Although using the "slim installer" cuts out the "fries" screen, if the root cause is a blocking of the servers then this may lead to some oddities using the product itself after it is installed, as the same servers that deliver the "fries" content are also used to serve up some of the in-product content as well.
9 hours ago, jamieresearch said:
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I tried the "Slim" option, as suggested above, same
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@jamieresearch: okay that is another layer of odd since there is no "fries" screen on the slim installer. Is blank screen the first one you see? Or the second one after the one with the licence agreement, customise link, etc? Could I trouble you to screenshot it for me please?