I am so angry with CCleaner. I foolishly accepted a Pro trial and allowed CC to update drivers, etc. Immediately after, I discovered that my camera no longer works or can be seen by my laptop (Dell XPS 13). I’m troubleshooting via internet instructions at Dell and other but have not solved this yet.
If you have a simple solution, please let me know. Otherwise, this is just a rant at how CC screws up systems.
Have a look here in case it helps
CCleaner Support Community.
Thank you, hazelnut, for taking the time to respond. That lifted my spirits because I am always heartened by the generosity of others to help complete strangers.
I wrote my initial post about 2 hours into my troubleshooting frustrations. When your response arrived I was still troubleshooting, removing drivers, updating drivers, etc. etc. The next step would have been implementing your suggestion to restore and roll back my system, but I got the camera working again without having to do that. I’m still not sure which ‘fix’ was the one that worked, but I know it wasn’t anything I found in a Windows or Dell help article. It only started working again after I went to Dell’s support website and pulled down a number of drivers and installed them manually.
I’m thankful to have ‘only’ lost 3 hours of my life to this misery, plus a couple of virtual calls where I had to explain why my camera was off. But, as you might guess, I’m not planning to pay for a CC subscription when my trial expires.
Thanks again for taking the time to assist.