I am running an Acer Aspire Laptop with Windows XP SP3. Just a few days ago I downloaded from your own site but each time I try to run the software the machine crashes both in normal and safe mode.
Your help would be appreciated.
What anti-vius/security software are you using?
Did you get Ccleaner from here?
https://www.piriform.com/ccleaner/builds
Did you already have a version of ccleaner installed and you installed it 'over the top' ?
If yes, can you try uninstalling previous build and install the new build as a fresh install.
Do you leave all settings as default?
Are you talking about the Cleaner or the registry cleaner part?
Do you have Winapp2.ini instaled or any othe 3rd party cleaner?
Thanks for your reply.
I have Avast Antivirus Free Edition and Windows Firewall.
I have just uninstalled CCleaner and reinstalled using your link. Settings as default.
The program now gets as far as opening but then crashes. Previously it didn't open before causing crash.
I have not tried running in safe mode but will if you suggest so.
I do not have Winapp2.ini or any 3rd party cleaner.
Await your response.
since CC is now running, try running it with the /debug switch.
info here; http://www.piriform.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode
Tried to run in debug mode but it just crashes the computer.
try with the PC in Safe Mode
have you tryed an older ccleaner?
for example: version 4.19?
http://filehippo.com/download_ccleaner/download/78325cb97c23cd95a395335c7a6bc5bd/
Running perfectly with older version suggested.
Thanks everybody for their help and time.