ID : minnu221
E-MAIL : {Removed by Mod}
Payment was automatically made to my account twice. Even though I sent 4 emails asking to cancel, there was no response.
Please check and reply.
Cleverbridge number : {Removed by Mod}
For your own security you should not post email addresses. reference numbers, etc. in plain sight on any forum.
I have removed them for you.
This is a user forum, we have no access to accounts or billing information here.
You say that you sent emails, but who/where did you send them to?
If you haven’t already then you will need to raise a ticket with support.
Support is an email service, it is not ‘live chat’ so don’t expect instant replies.
If you use the form at this link: CCleaner Support Community you will be given a ticket number - make a note of it.
You will then get an automated email reply with some general information (which will probably not interest you).
Your support ticket is now in the queue to get to a person.
You should be aware that support are taking a very long time to reply at the moment.