I see from the posts here that I’m not the only person being scammed by this.
I’ve logged a number of tickets requesting a refund following the second auto renewal in two months, but they appear to have gone to ground and are completely ignoring my requests. they’re probably hoping that I’ll forget about it and not chase the refund.
This is really not endearing me to Cleverbridge/Piriform. Scumbags!
Hi. I am surprised, I have two active licenses:
CCleaner Premium - 5 users 20 Dec 2025
CCleaner Premium - 5 users 13 Dec 2025
But I only use the program on one PC. Please adjust the renewal amount payable upon expiration! Thank you! Viktor
Hi @aconnelly,
I have found your support request and can see that our team responded to you on 15 September 2026.
If you have not received this response, please check your email spam/junk folder.
Hi @VikMcrUK,
Please send us a support request via the Contact Form on our Help Centre so the support team can investigate this further.
Once you have done this, please message me back so I can find your case and ask the team to prioritise it.