For a number of CCleaner updates now, when I click "Analyze", I am told that "Internet Explorer needs to be closed to clear cookies". The point is that IE is already closed so why do I get this message? I have Win 10 and IE 11. Any help please?
Please see here for an explanation
https://forum.piriform.com/index.php?showtopic=47334&do=findComment&comment=277953
Thank you very much for that, the only problem is that when I analyze IE is closed but still tells me that IE needs to be closed when it already is closed!
- What does Task Manager report right before you hit "Analyze" ? Sometimes programs are still busy writing data to disk before they actually close themselves.
Thank you Willy2. There is no sign of IE in Task Manager and nothing seems to be running at all.
Most antivirus software uses IE for updating, and the free variety use it to download advertisements therefore that could be a cause.
if you start the PC in Safe Mode and run CC, does it prompt to close IE?
Thank you for your replies. I use Norton so it might be updating but, twice now, I have checked Task Manager and IE has not been running and I have not been prompted to close IE. In future when I use CCleaner I will check Task Manager first and see what happens.
woohoo, at last, some positive news.
I also have never been prompted to close IE, so it'll be good to get an idea of what is running that may be causing the prompt.
keep as posted @Judesman
woohoo, at last, some positive news.
I also have never been prompted to close IE, so it'll be good to get an idea of what is running that may be causing the prompt.
keep as posted @Judesman
Sorry to deflate but I am still getting the close IE message even though IE is already closed.
I run IE11 on windows 7 (64 bit) and when I open Ccleaner and go to cookies the message to close IE pops up every time even though I haven't been using IE and it remains turned off. It is doing this in Ccleaner 22, 23 and 24.
and does it still do that with the PC in Safe Mode???
and does it still do that with the PC in Safe Mode???
IE message not appearing in safe mode. Also, since trying safe mode no longer seen in normal mode either. Strange!
Correction - just appeared in normal mode again, straight after I had run Ccleaner in normal mode, closed Ccleaner and re-opened in normal mode and gone to cookies.