Hey guys I have Cleaner prem for a year and use it religiously. But since updating to the march update on my pixel 10 pro XL IV noticed that Cleaner runs terribly slow, it does the full cycle but removes nothing. Iv also tried a few other cache cleaners such as 1tap and Avast but they all the same thing…….
Has anyone had this issue? If so what did you do to sort it out!
Cheers guys!
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Hi @Tymmuff,
Please could you tap the menu button in the top left of the app and select Settings from the menu that appears and select Send a log report.
I have sent you a DM to request the email address you used to send the logs so I can locate them in our system.
If you have any issues, please let me know.
Hi @Tymmuff,
Thank you for your patience while our team worked on this.
We have just released CCleaner for Android version 26.8, which includes a workaround for the cache cleaning issue affecting certain Android devices and OS versions.
With this update, when the app detects that automated cache clearing is not available on your device, it will switch to a guided manual cleaning flow. A floating overlay will appear with step-by-step instructions, showing you the app name, cache size, and your progress as you manually work through each app — keeping the cleaning process as smooth as possible within the current OS limitations.
To get the update, please open the Google Play Store, search for CCleaner, and tap Update if it is available.
For more details on this issue and the workaround, please see our Help Centre article: Limited or Failed Automated Cache Clearing on Android 16 and Later Devices
If you continue to experience issues after updating, please let me know and I will be happy to help.
