Application error when closing CCleaner with new registration key

CCleaner for Windows CCleaner Windows Bug Reporting
1

Hey folks,

renewed my subscription yesterday and entered the new registration code. Now every time I close the CCleaner window an application error occurs. When I reenter the old registration key (it is still valid for a few days) the problem disappears. After reentering the new license key the application error occurs again.

Here's the error statement from the windows event log:

"Application Error - Event ID 1000

Name der fehlerhaften Anwendung: CCleaner64.exe, Version: 5.73.0.8130, Zeitstempel: 0x5f92a9d9 

Name des fehlerhaften Moduls: CCleaner64.exe, Version: 5.73.0.8130, Zeitstempel: 0x5f92a9d9


Ausnahmecode: 0xc0000005


Fehleroffset: 0x00000000004f4ba5


ID des fehlerhaften Prozesses: 0xd30


Startzeit der fehlerhaften Anwendung: 0x01d6b1b4236a2596


Pfad der fehlerhaften Anwendung: C:\Program Files\CCleaner\CCleaner64.exe


Pfad des fehlerhaften Moduls: C:\Program Files\CCleaner\CCleaner64.exe


Berichtskennung: bdb92899-0bee-4f11-9bdd-d2ad6a4755c9


Vollständiger Name des fehlerhaften Pakets: 


Anwendungs-ID, die relativ zum fehlerhaften Paket ist: "</em>

2

Hi h4rp00n33r,

Our support team should be able to resolve this by creating a new license for you.

Do they have permission to contact you via email, using the same email address that is registered to your forums account?

3

Hey @MeganCCleaner! Yes, I would be happy if the contact my via my forum acccount's address. Thank you. ?

4
On 03/11/2020 at 08:29, h4rp00n33r said: 
<div class="ipsQuote_contents ipsClearfix" data-gramm="false">
	<p>
		Hey <a contenteditable="false" data-ipshover="" data-ipshover-target="<___base_url___>/profile/90096-meganccleaner/?do=hovercard" data-mentionid="90096" href="<___base_url___>/profile/90096-meganccleaner/" rel="">@MeganCCleaner</a>! Yes, I would be happy  if the contact my via my forum acccount's address. Thank you. <span class="ipsEmoji">?</span></p>
</div>

Thanks for letting me know. I'll ask them to contact you now and they'll send an email from support@ccleaner.com.