Hey
My phone updated itself earlier in the week and since then CCleaner has not been functioning correctly. The junk cleaner is fine but the app killer is not working at all. I have cleared the cache etc, uninstalled and reinstalled but nothing has worked.
Hi @Space.Cadet.Glow,
Please submit a support request to our team via the Contact Us form on the CCleaner Help Centre.
Once you have done this, please message me back so I can locate this request and ask the team to prioritise your case.
Hey Laurence
Apologies for the late reply
I’ve raised a case on the contact us section and the ref# is 23753133.
Take care
@Space.Cadet.Glow, thank you for sending this in. I have asked the support team to respond to your case.
If you have not had a follow up within 24 hours, please message me back.
Hey Laurence
Just checking in.
Have not heard anything back.
Sy
Hi @Space.Cadet.Glow,
Apologies you have not had a follow up on your case.
I have requested the senior support team respond on your case and I can see that they nave now done this.
If you don’t receive their follow up please check your Junk and Spam folders.