Any questions regarding the Site Upgrade Notification?

Computer Help and Discussions The Lounge
1

Hi,

If you have any questions regarding the Site Upgrade notification, please post in this thread. This way, it will be easier to track. Thank you.

2

Hi @Gayathri CCleaner : 

Is parent company Gen Digital migrating all its subsidiary companies like Norton, Avast, CCleaner, etc. to the same software platform for their respective user forums?

I hope not, because the "revamped" Norton Community that went live a few months ago (see employee Gayathri_R's 31-May-2024 announcement at Welcome to the Norton Community! ) is horrible. Norton basically started a new forum from scratch (e.g., all the "old" topics were archived and links to those old topics have been broken). Longtime Norton users who do not have a Guru (expert user) badge have also been demoted down to the status of "newbie" and won't have sufficient privileges to do basic tasks (e.g., insert an image in a post) in the revamped forum until they have created a minimum number of replies. Unfortunately, that doesn't begin to cover other bugs and glitches I've already encountered with that software platform after only a few posts. 

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<span style="font-size:11px;">Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4780 * Firefox v130.0.0 * Microsoft Defender v4.18.24070.5-1.1.24070.3 * Malwarebytes Premium v5.1.10.127-1.0.5021 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.27.11214</span>

3

Upgrading it to what platform?

5

Just as I feared. The new platform for the CCleaner Community (https://community.ccleaner.com/) looks almost identical to the buggy, user-unfriendly platform that Gen Digital switched to in June 2024 for the Norton Community (https://community.norton.com/). What a shame.

Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4894 * Firefox v130.0.1 * CCleaner Free Portable 6.28.11297

6

I also find it buggy and a pain to use.
To log in I have to send a link to my email
Sign in dose not work, username and password not recognized. :wink:

7

@dropdeadfred the link in email is a one time thing, once you’re in reset your password (you can use your previous password in it no restriction on that). Now you can sign in regular

8

Thanks Nergal
My bad :ok_hand:

9

@dropdeadfred I believe that it’s simply because they couldn’t transfer the user passwords from the old software platform to the new platform - because the passwords were encrypted.

So you need to register a password for your account here, using the reset password option.
You can re-use your old password, if it’s long enough.

When you think about it’s good to know that your CCleaner Forum password was encrypted/protected in that way.