Activation Code Missing for Almost a Year - Order Stuck in Manual Processing

CCleaner for Windows
1

Hello everyone,

I am reaching out for advice regarding an outstanding license I purchased for a Piriform tool (paid via Cleverbridge).

The order was placed in November 2024. I received a confirmation email stating that the order was undergoing “normal, manual processing” and that I would receive my activation code via email within 24 hours.

It has now been nearly a year, and I have still not received the email containing the activation code. I have thoroughly checked all folders.

Could anyone advise on what I should do next, or if there is a direct way to escalate this with support or a moderator here? I can provide my reference number in a private message to a moderator if needed.

Crucial Request: Since I have been unable to access or use the tool for this entire time, I kindly request that the license period officially begin on the date I finally receive the activation code, not the original purchase date in November 2024.

Any help or guidance from the community would be greatly appreciated. Thank you.

Mazen

2

This is a user forum. We do not have access to accounts/billing here.

For anything account/billing related, then you will need to contact support.

All customers MUST now use the ‘Live Chat’ support service.
To start raise fill in this form: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you initially based on what you have put in the form.
If the AI can’t help then you will be passed to a real person.

Note - We have been told that you MUST engage with the chat or you may not get a reply to your request form.

3

Thanks so much for the clarification and the detailed instructions! I appreciate you pointing me in the right direction—I’ll go ahead and submit the form and engage with the chat now. Hopefully, this gets resolved quickly.