The version before 6.32 Pro suddenly died. It lost all my stored cookies and would not run even as Admin. Removed app via Revo Uninstaller. Installed 6.32. Now will only run with Admin credentials. It is not seeing cookies except as a rarity. After 30 minutes of browsing it only had 5 cookies. I count on CCleaner for clean up. Any suggestions would be helpful
That Admin only sounds like a permissions issue, we have seen it before and this usually fixed it.
Download a new CCleaner installer from here, use the ‘Slim’ installer 3rd down: CCleaner - Download Builds
(The slim installer gives you the same CCleaner as usual, it just installs it using a slightly different method).
Double-click the downloaded file to reinstall CCleaner and leave ‘Run CCleaner’ ticked on the last screen so that the installer will open CCleaner.
(You can untick ‘View release notes’)
Never quite worked out why it only happens for some setups, but if you don’t run CCleaner from the install like that on those setups then non-admin users don’t get permission to run it.
I’m not sure about why it is finding less cookies, is your browser itself now removing them or even blocking them?
Many/most browsers will now block 3rd party (cross-site) cookies for you, so they are no longer there for CCleaner to hoover up.
eg. This is from the Firefox documentation:
Note: Cross-site tracking cookies are now disabled by default for all Firefox users. Enhanced Tracking Protection Strict mode now disables all cross-site cookies.
What browser(s) are you using?
Sorry to take so long to reply. I am using Firefox as my primary browser. I just uninstalled CCleaner and installed the slim version. I went to 3 sites that I had to log in and told it to remember me. The only cookies I see are microsoft related. BUT it logged me into those 3 sites. I am really confused.
Whether you are logged into a site or not isn’t always saved as a cookie on your machine.
Sometimes they will be saved as a cookie at the website, more often they are on your machine but in the Session cache rather than as a cookie.
If you use Custom Clean and clean the ‘Session’ for Firefox you will probably find you are then logged out of all sites.
Did running CCleaner from the reinstall fix the permissions glitch for you?
(PS. There was no need to uninstall first, In fact it’s usually best not to so that the new install picks up your settings, and your licence key if you have one).