Hi Laurence
Jan got back to me on 15th October and i provided all the information requested. 7 days later still no response from Jan
19th October had yet another email from CCleaner stating that as i had not replied the case was closed - see below together with my response
Rsponse to Cclener
Here we go again – closed the ticket when I did reply to you several times and you didn’t respond, I will now ask the bank to reverse the subscription payment made to you. I am tired of contacting you only to be ignored and closing the case is the quickest option for you
Sent: 19 October 2025 14:56
To: {Removed by Mod}
Subject: {Removed by Mod}, we would love to hear what you thought of your CCleaner support experience
Dear {Removed by Mod} - ,
We have now closed your case as we have resolved your query, or we have not received a reply from you in the past 4 days. If, however, your query isn’t yet resolved, or you were not able to reply to us within the 4 days for any reason, please reply to this email and your case will reopen so we can continue assisting you.
Kind Regards,
The CCleaner Team
Your customer service is an absolute shambles - guess it is now time to terminate business with CCleaner and see a full refund and compensation for the time i have spent sending countless emails to you with the same information over and over again
I am extremely unhappy.