When refreshed, page opened multiple times

[Tom419]

Hello. Running XpHome I found my computer a little sluggish. I ran all spyware, antivirus, spybot, ofcourse CCleaner. and all show everything to be A OK. I find quite often I need to reopen or refresh a page for it to come up. When refreshing a page it starting opening muliple times, many, many times. Anyone have any ideas?? ~ Thanks

[rridgely]

What browser are you using?

[Tom419]

What browser are you using?

 

Windows Xp Home. I just ran SFC but not sure if it fixed anything. Also had gotten a iexplore.exe Application error. Something about the memory could not be read ~ Thanks Please see attachment

[TheFiresInTheSky]

you can try upping the paging file size, not sure if that would help though.

right click on my computer>advanced>preformance (first option)>paging file size.

id up it to double what it recommends for max and a couple hundred under that for min.

[Tom419]

Thanks for the reply. I sent an attachment of my virt. memory which I guess is my paging file??

[rridgely]

Just to be sure download this:

http://www.thespykiller.co.uk/files/HJTSetup.exe

 

Open it up and choose scan and save log file. Then paste the log onto the forum.

 

-----------

 

That error could mean all kinds of things. Anything from your ram being bad(unlikely if a new computer) or it was just a random thing(does it happen frequently?).

 

With the Hijackthis log I will be able to see what you have running as well so maybe that will help.

[Tom419]

Hello this is my HJT file. In addition I removed AVG anti spyware and I believe I see some improvement in opening pages. Still see my desktop background slow to open after the computer has been on for a short while with black color behind the task tray by the clock and then completley opening. I'm leaning towards a memory issue or possibly graphics card. Just a guess however.

~ Thanks

 

Logfile of HijackThis v1.99.1

Scan saved at 7:46:31 PM, on 10/23/2006

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe

C:\Program Files\Apache Group\Apache\Apache.exe

C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

C:\Program Files\Apache Group\Apache\Apache.exe

C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\3M\PSNotes\psn.exe

C:\Program Files\r2 Studios\HideOE\HideOE.exe

C:\Program Files\outlook express\msimn.exe

C:\WINDOWS\System32\dllhost.exe

C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe

C:\PROGRA~1\3M\PSNotes\PSNGive.exe

C:\Program Files\ewido anti-malware\ewidoctrl.exe

C:\Program Files\Norton AntiVirus\navapsvc.exe

C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\Program Files\UPHClean\uphclean.exe

C:\WINDOWS\system32\fxssvc.exe

C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

C:\WINDOWS\system32\devldr32.exe

C:\Program Files\HardCopy Pro\HardCopy Pro.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\YTBSDK.exe

C:\HJT\HijackThis.exe

 

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O1 - Hosts: 216.19.0.250 idenupdate.motorola.com

O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll

O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe"

O4 - Startup: Hide Outlook Express.lnk = C:\Program Files\r2 Studios\HideOE\HideOE.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: Post-it? Software Notes.lnk = C:\Program Files\3M\PSNotes\psn.exe

O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM

O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM

O8 - Extra context menu item: Optimum Online Cursor Search - C:\Documents and Settings\All Users\Application Data\Infospace\OptimumOnline\contextsearch.htm

O16 - DPF: DigiChat Applet - http://host16.digichat.com/DigiChat/DigiCl...s/Client_IE.cab

O16 - DPF: Fortune Bingo by pogo - http://superbingo.pogo.com/applet/superbin...o-ob-assets.cab

O16 - DPF: Jungle Gin by pogo - http://gin.pogo.com/applet/gin/gin-ob-assets.cab

O16 - DPF: Phlinx by pogo - http://game4.pogo.com/applet-5.9.5.30/flin...r-ob-assets.cab

O16 - DPF: Pop Fu by pogo - http://popfu.pogo.com/applet/popfu/popfu-ob-assets.cab

O16 - DPF: Texas Hold'em Poker by pogo - http://holdem2.pogo.com/applet-6.0.0.25/ho...m-ob-assets.cab

O16 - DPF: Tri-Peaks by pogo - http://game4.pogo.com/applet-6.0.1.28/peak...s-ob-assets.cab

O16 - DPF: Word Whomp Whackdown by pogo - http://whackdown.pogo.com/applet/whackdown...n-ob-assets.cab

O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB

O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab

O16 - DPF: {0AA2D4B3-27C3-42CB-B671-8B6CF97AE4FE} (TSAEButton Class) - https://www.cwinsider.com/cwi/frntd/advantedge/TSAEButn.cab

O16 - DPF: {0D3983A9-4E29-4F33-8313-DA22B29D3F87} (QuickBooks Online Edition Utilities Class v6) - https://accounting.quickbooks.com/v9.117/qboax6.cab

O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204

O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab

O16 - DPF: {1DF36010-E276-11D4-A7C0-00C04F0453DD} (Stamps.com Secure Postal Account Registration) - https://secure.stamps.com/download/us/regis...55/sdcregie.cab

O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta...staller_gmn.cab

O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://64.124.45.181/downloads/ccpm_0237.cab

O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - http://a516.g.akamai.net/f/516/25175/7d/ru...cat-no-eula.cab

O16 - DPF: {26FCCDF9-A7E1-452A-A73D-7BF7B4D0BA6C} - http://o.aolcdn.com/pictures/ap/Resources/...ns.10.4.0.3.cab

O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab

O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab

O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} - http://aolcc.aol.com/computercheckup/qdiagcc.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1139947082468

O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab

O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/..._1/axofupld.cab

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2005111...all/xscan53.cab

O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab

O16 - DPF: {83EF1847-D835-490B-8D9D-90B2987D66E8} - http://pictures.aolcdn.com/ap/Resources/1....der.9.3.2.3.cab

O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://www.msnbc.com/tools/surround/mssurvid.cab

O16 - DPF: {93CEA8A4-6059-4E0B-ADDD-73848153DD5E} (CWebLaunchCtl Object) - http://gateway.cf1live.com/eSupport/static...h/weblaunch.cab

O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://echat.us.dell.com/Media/VisitorChatENU/TLIEFlash.CAB

O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} - http://h30155.www3.hp.com/ediags/gs/instal...edsolutions.cab

O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) - http://photo.walmart.com/photo/uploads/Fuj...ploadClient.cab

O16 - DPF: {A97B2058-825A-4B18-93CE-1483855578D1} - http://pictures.aolcdn.com/ap/Resources/1....-US.9.3.2.1.cab

O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur...loadManager.ocx

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab34246.cab

O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab

O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - http://www.symantec.com/techsupp/asa/SymAData.cab

O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab

O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://aolweb05.pogo.com/game/deluxe/zuma/...aploader_v6.cab

O16 - DPF: {E36C5562-C4E0-4220-BCB2-1C671E3A5916} (Seagate SeaTools English Online) - http://www.seagate.com/support/disc/asp/to.../npseatools.cab

O16 - DPF: {E473A65C-8087-49A3-AFFD-C5BC4A10669B} (Quantum Streaming IE Player Class) - http://mvnet.xlontech.net/qm/fox/06071909/qsp2ie06071909.cab

O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab

O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe

O23 - Service: Apache - Unknown owner - C:\Program Files\Apache Group\Apache\Apache.exe" --ntservice (file missing)

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe

O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe

O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe

O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

O23 - Service: Remote Procedure Call (RPC) Relocator (RpcRelocator) - Unknown owner - C:\WINDOWS\relocater.exe (file missing)

O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

O23 - Service: VNC Server (winvnc) - Unknown owner - C:\UltraVNC\winvnc.exe" -service (file missing)

 

 

 

Oops computer is about 3-4 years old and I changed my page file to .... see attach.

[rridgely]

How much ram(memory) does the PC have?

[Tom419]

How much ram(memory) does the PC have?

 

 

 

1gig. I just enabled paging file to my 2nd. hard drive as well and selected system managed size

[rridgely]

Generally the rule is you have 1.5 times the amount of ram on your computer for virtual memory. I always just set it to system managed personally.

Anyway are you noticing any improvement since changing it?

 

Also I would try disabling norton firewall temporarily and see if that fixes your refresh issues.

[Tom419]

 

Also I would try disabling norton firewall temporarily and see if that fixes your refresh issues.

 

 

I do not have Nortons firewall installed. Only Norton 2006 Antivirus. Even wiith me changing my paging file I'm still having to refresh pages quite often. This site included. I would get the CCleaner heading before any of the actual page and then the page would come up. ~ Tom

[rridgely]

Your using AOL dial up right?

Also just to make sure I understand the problem right...

 

Your internet is not loading pages completely so you have to press refresh until they load up correctly?

[Tom419]

Your using AOL dial up right?

Also just to make sure I understand the problem right...

 

Your internet is not loading pages completely so you have to press refresh until they load up correctly?

 

 

I have a broadband connection. I think I have it fixed. Correcting the page file size was the culprit. If you read my post you will see I enabled windows to manage the page file size for me. I enabled it for both hard drives even though I know I can have it only on one. I may make a seperate partition on my 2nd drive solely for the page file. 5 gigs should be good. ~ Thanks for everones help

[rridgely]

This is why I thought you had dial up:

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

 

O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe

 

Might want to uninstall those.

 

Glad to hear you got it fixed.

[JDPower]

This is why I thought you had dial up:

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

 

O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe

 

Might want to uninstall those.

Errr, not if he actually uses AOL he won't. AOL, on broadband, will NOT work without the connectivity service. I have tested and proved as such. If you stop the service running whilst AOL is open, AOL crashes. Remove the connectivity service altogether and it will prompt to reinstall at next startup. The broadband connection will still work assuming you don't have to sign on to AOL to connect but the browser won't start without it (personally I don't use the AOL browser but thought I should point this out just in case Tom does).

The Top Speed thing is part of AOL9 and an attempt to speed up web browsing with the AOL browser but its hopeless anyway and before I converted to Firefox I always had it disabled.

[rridgely]

Really? Hmm... I wasn't aware of that.

So they make you run their software even on broadband? I knew what the topspeed thing was but I wasn't aware that connectivity service was needed on broadband. Thanks for letting me know.

[JDPower]

Really? Hmm... I wasn't aware of that.

So they make you run their software even on broadband? I knew what the topspeed thing was but I wasn't aware that connectivity service was needed on broadband. Thanks for letting me know.

 

Its only needed to run the software. I have the broadband connection permanently connected using a DUN connection so don't need that service, but if I start the AOL browser (which is rarely) that service is needed.

[Tom419]

Thanks for all of the replies guys. Somehow AOL had Dialup services enabled along side my broadband connection. I clicked on "Never dial a connection" Now the annoying box doesn't come up.

Thanks again for the help

[JDPower]

Thanks for all of the replies guys. Somehow AOL had Dialup services enabled along side my broadband connection. I clicked on "Never dial a connection" Now the annoying box doesn't come up.

Thanks again for the help

Tom, do you have to sign on to AOL to start your BB connection or is your connection permanently on? If not this may be of interest (it'll also give a more stable connection): Create a DUN connection

[Tom419]

Tom, do you have to sign on to AOL to start your BB connection or is your connection permanently on? If not this may be of interest (it'll also give a more stable connection): Create a DUN connection

Hi JDPower I sign in using a password to Aol. There are a few other aol users on this computer. They go on there xp user name and then sign on as well to aol. Hope this answers your question. ~ Tom

 

 

To anwer the question better ... I do not need aol to use the internet