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Windows broken after CCleaner driver updates


karkmar

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Hello guys,

im a german user of Ccleaner.

Some days ago is used CCleaner to update my drivers on my HP Envy Notebook. 

After the restart Windows is broken now and cannot boot into OS.

Somehow my Notebook does not let me boot an OS from USB. 

 

I can get into the Command Prompt. Is there any option to reset the last settings to get back into the system?

 

Best regards.

karkmar

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4 hours ago, karkmar said:

Hello guys,

im a german user of Ccleaner.

Some days ago is used CCleaner to update my drivers on my HP Envy Notebook. 

After the restart Windows is broken now and cannot boot into OS.

Somehow my Notebook does not let me boot an OS from USB. 

 

I can get into the Command Prompt. Is there any option to reset the last settings to get back into the system?

 

Best regards.

karkmar

I had the same problem, Had to restore everything from another source

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Das ist natürlich worst case.. 

 

Im Prinzip ist ja nur das OS defekt. Die Festplatte funktioniert wunderbar. Ich würde gerne von außerhalb reinschauen und prüfen, ob die C-Platte auch isoliert ist von Daten, oder ob da noch etwas schützenswertes abgelegt ist, bevor ich das System resette. Ist das irgendwie möglich?

 

---

EDIT:

 

Oh Sorry guys, i forgot this was an english community..

Well that would be the worst case for me. Actually only the windows is broken. The SSD works well. I would like to check if there is any data on my C:\ and back it up before restore the OS on C and delete every data. Is there any option? As is said, i have access to the CMD. I could check the folders and copy it to D:\.

 

Edited by karkmar
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  • Moderators

Are you able to access system restore as you say you have access to cmd ?

Type rstrui.exe then press enter.

Also see here

https://support.piriform.com/hc/en-us/articles/4402564268429-I-m-having-a-problem-with-Driver-Updater-What-are-my-options-#what-are-driver-updater-s-minimum-system-requirements--0-7

There is a Contact button at the bottom of the article.

You may end up having to bite the bullet if all else fails :(

 

Support contact

https://support.ccleaner.com/s/contact-form?language=en_US&form=general

or

support@ccleaner.com

 

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Hello hazelnut and thank you for your reply,

well I am pretty sure, that i have no system restore points. 

I will send you a photo of my screen and this is how i get into the cmd.

I do not want to risk to restore before i backed up my data. I will need to check the cmd commands how to get into the folders and copy the from C to D. 

Forunately i have most data on D i think. 

57f2fb66-1f15-4a2f-9354-9ab938da87ce.jpg

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Driver updater should make a restore point before installing the drivers.

Are you on Win 10 or Win 11?

I understand that the most important thing to you is getting your data back first before trying a restore.

When this is all over it is time for you to start using a Disk Imaging program so that this will never happen to you again. (Aomei or Macrium Reflect for instance)

https://www.ubackup.com/help/system-restore.html

https://www.macrium.com/reflectfree

Also I suggest leaving the driver updater alone and use the ones Windows offers or HP

 

 

Support contact

https://support.ccleaner.com/s/contact-form?language=en_US&form=general

or

support@ccleaner.com

 

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