firefister Posted November 6, 2022 Share Posted November 6, 2022 (edited) I've sent refund emails to support@ccleaner.com since october 27th and no replies. I dont know why you guys dont reply to your support emails which is weird but I wanted a refund. I left my auto renewal yearly subscription on and it was charged a month early. Can we please get this figured out? Edited November 6, 2022 by firefister Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 7, 2022 Moderators Share Posted November 7, 2022 Are you using the same email that you used when first purchasing CCleaner? If not then you should tell them what it was in any email that you send. They need to know that original email to easily find your account. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted November 7, 2022 Share Posted November 7, 2022 Hi @firefister We'll gladly issue a full refund for the purchase, and I can confirm that our support team has been responding to your emails so it seems as though something may be interfering with the delivery of our messages. Can you please search your inbox for "support@ccleaner.com" and/or look in your Spam folder to see if you can find our responses? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now