StephenNJ Posted October 31, 2022 Share Posted October 31, 2022 I have been a happy user of Kamo for some months. In settings, under Windows Privacy, it says Turned off. When I open the panel, I click to "keep my computer private," but it will not turn green. Why is this and how do I get to turn it on? Link to comment Share on other sites More sharing options...
Guest johnccleaner Posted November 1, 2022 Share Posted November 1, 2022 The Windows Privacy tile's functions refer to settings within Windows itself that Kamo can change to try to improve your privacy. As such, there's a couple of things that could relate to this. Is Kamo being run with Administrator permissions? (Running on an Administrator account should, but does not always, provide these permissions.) You could try right-clicking the Kamo icon > Run as Administrator > try to set this setting again to see if this permits it to stay on. It could also be being protected by other security software installed on the computer, or conceivably Windows itself. If you continue having trouble with this, I would recommend attempting to set the setting once more, allowing it to turn back off, then using Menu > Help > Save Logs to generate a logs package. Please send this with a description of the issue to our support team, via the Contact Us form located here: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 or by emailing support@ccleaner.com directly and we'll be happy to look into this matter further. Link to comment Share on other sites More sharing options...
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