Jump to content

Rucova crashed when start the scan

Recommended Posts

I had accidentally formatted the wrong HD and immediately tried to retrieve the files with RUCOVA. Unfortunately, the program crashed when starting the scan and got a window to submit a crash report.
Tried several times to start the scan and send the report. What to do now?

Rucova Crash 1.jpg

Rucova Crash 2.jpg

Rucova Crash 3.jpg

Link to comment
Share on other sites

  • Admin

Try scanning without the Deep Scan and see if this occurs.

(Deep Scan may not even be necessary depending on the circumstances. Please note the file types listed here: https://support.piriform.com/hc/en-us/articles/204044074 that it would be relevant to.)

You may also want to follow the steps on this article: https://support.piriform.com/hc/en-us/articles/360048890271 for best results.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.