Bastet Posted August 30, 2022 Share Posted August 30, 2022 I’ve noticed that the driver updater is offering several older versions for the Realtek audio driver. Will supply screenshots later. Virginia/Bastet. Windows 11 Pro 22H2. CCleaner Pro. MalwareBytes Pro. Defender. Macrium Reflect Home. Link to comment Share on other sites More sharing options...
Guest Andrei CCleaner Posted August 31, 2022 Share Posted August 31, 2022 Heya @Bastet, please send an email at support@ccleaner.com so our team could have a look over your logs and screenshots ! that would help us a lot. Link to comment Share on other sites More sharing options...
Bastet Posted August 31, 2022 Author Share Posted August 31, 2022 Here are the screenshots. I’ll contact support. Virginia/Bastet. Windows 11 Pro 22H2. CCleaner Pro. MalwareBytes Pro. Defender. Macrium Reflect Home. Link to comment Share on other sites More sharing options...
Bastet Posted September 1, 2022 Author Share Posted September 1, 2022 Unfortunately support are useless & seem to think I want to stay on an older driver so suggest that I block/skip the newer driver. They also mention that the reason is due to differing variations of the build number which can show a different build but be newer - I’m not getting through that the build clearly shows the build number & release date as older than installed but no they continually mention the same fixes. I doubt they’ve even looked at the screenshots. Very disappointed with Premium support. Virginia/Bastet. Windows 11 Pro 22H2. CCleaner Pro. MalwareBytes Pro. Defender. Macrium Reflect Home. Link to comment Share on other sites More sharing options...
Bastet Posted September 5, 2022 Author Share Posted September 5, 2022 Finally convinced support that there’s a problem with 6.03 as I rolled back to 6.02 & those old drivers don’t appear. Virginia/Bastet. Windows 11 Pro 22H2. CCleaner Pro. MalwareBytes Pro. Defender. Macrium Reflect Home. Link to comment Share on other sites More sharing options...
Bastet Posted October 16, 2022 Author Share Posted October 16, 2022 Still no reply from support concerning the bug or any fix. Very disappointing especially as I’m a subscriber. Virginia/Bastet. Windows 11 Pro 22H2. CCleaner Pro. MalwareBytes Pro. Defender. Macrium Reflect Home. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 16, 2022 Moderators Share Posted October 16, 2022 Usually the only Premium support on the forum these days is when admin says 'contact us via email' But you seem to know how that works out unfortunately. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Bastet Posted October 16, 2022 Author Share Posted October 16, 2022 Yep, 100% rubbish support. I’ll not be subscribing again. Virginia/Bastet. Windows 11 Pro 22H2. CCleaner Pro. MalwareBytes Pro. Defender. Macrium Reflect Home. Link to comment Share on other sites More sharing options...
Bastet Posted December 7, 2022 Author Share Posted December 7, 2022 The problem is still occurring yet no reply from support either on this forum or in reply to my emails. I will not be subscribing again & in fact I may enquire about a refund on the current subscription. Virginia/Bastet. Windows 11 Pro 22H2. CCleaner Pro. MalwareBytes Pro. Defender. Macrium Reflect Home. Link to comment Share on other sites More sharing options...
Guest Andrei CCleaner Posted December 12, 2022 Share Posted December 12, 2022 @BastetSorry to hear that Bastet. Our team is still working on this matter. We thought it got fixed last version but reappeared soon after the release. They hope it will get fixed in the next update that will go out this month. Link to comment Share on other sites More sharing options...
Bastet Posted December 12, 2022 Author Share Posted December 12, 2022 It’s partly fixed as one of the entries disappeared. There’s also still a problem with the icon disappearing from the notification area. Virginia/Bastet. Windows 11 Pro 22H2. CCleaner Pro. MalwareBytes Pro. Defender. Macrium Reflect Home. Link to comment Share on other sites More sharing options...
Bastet Posted December 13, 2022 Author Share Posted December 13, 2022 Now both entries have disappeared so it’s a result. Notification area problem still occurring. Virginia/Bastet. Windows 11 Pro 22H2. CCleaner Pro. MalwareBytes Pro. Defender. Macrium Reflect Home. Link to comment Share on other sites More sharing options...
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