Jump to content

Updater causes a crash to desktop!

Recommended Posts

  • Admin

Hi @dadilus Can you please see if this problem persists after deleting the DUState.dat file, located in C:\Program Files\CCleaner\Data ?

Or, can you please see if this problem persists after configuring CCleaner as follows?

  1. Right-click CCleaner > click Properties
  2. Open the Compatibility tab
  3. Check "Run this program as an administrator"
  4. Click Apply > OK

Afterwards, please re-scan for driver updates, then check to see if the problem has been resolved:

  • Open CCleaner > click Driver Updater
  • Click "Scan again" > Update All
Link to comment
Share on other sites

  • Admin

Hi @dadilus Thanks for letting me know of how the issue has persisted. 

We did have someone report this problem to us recently and it was resolved by installing the new update for CCleaner, v6.01.

For that, simply click on the "Check for updates" link located on the bottom-right corner of CCleaner.

Otherwise, our support team would like to investigate further; do they have permission to contact you via email?

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.