dadilus Posted June 21, 2022 Share Posted June 21, 2022 Every time I try to update the listed drivers, whether they're all checked or only one checked, the software closes and crashes back to the desktop. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 21, 2022 Moderators Share Posted June 21, 2022 What is you operating system? What build of CCleaner are you using? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
dadilus Posted June 21, 2022 Author Share Posted June 21, 2022 Windows 11 Pro and the latest version of cleaner. It has been a problem for a while. Does the same thing on my laptop. Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted June 27, 2022 Share Posted June 27, 2022 Hi @dadilus Can you please see if this problem persists after deleting the DUState.dat file, located in C:\Program Files\CCleaner\Data ? Or, can you please see if this problem persists after configuring CCleaner as follows? Right-click CCleaner > click Properties Open the Compatibility tab Check "Run this program as an administrator" Click Apply > OK Afterwards, please re-scan for driver updates, then check to see if the problem has been resolved: Open CCleaner > click Driver Updater Click "Scan again" > Update All Link to comment Share on other sites More sharing options...
dadilus Posted June 27, 2022 Author Share Posted June 27, 2022 Same old thing. I tried the delete and run as admin. Rescanned and tried to update the drivers, it just starts and crashes to desktop Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted June 29, 2022 Share Posted June 29, 2022 Hi @dadilus Thanks for letting me know of how the issue has persisted. We did have someone report this problem to us recently and it was resolved by installing the new update for CCleaner, v6.01. For that, simply click on the "Check for updates" link located on the bottom-right corner of CCleaner. Otherwise, our support team would like to investigate further; do they have permission to contact you via email? Link to comment Share on other sites More sharing options...
dadilus Posted June 29, 2022 Author Share Posted June 29, 2022 Yes Link to comment Share on other sites More sharing options...
dadilus Posted June 30, 2022 Author Share Posted June 30, 2022 You have permission to contact me via email. I am using the v6.01 version. Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted June 30, 2022 Share Posted June 30, 2022 Hi @dadilus Thanks for letting me know. We will contact you now, and our email will be sent from support@ccleaner.com. Link to comment Share on other sites More sharing options...
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