LaavaiCC Posted May 28, 2022 Share Posted May 28, 2022 This appears when I go to WWW.CCleaner.Com: Chrome on Windows This site can’t be reached Check if there is a typo in www.ccleaner.com. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted May 28, 2022 Admin Share Posted May 28, 2022 @LaavaiCC: Certainly loading from here: ... and I note that you managed to get to community.ccleaner.com if not www.ccleaner.com. Are you still having issues reaching www.ccleaner.com? If so: Do you have any VPN software running, or might you have made edits to your hosts file to block certain domains? www.ccleaner.com is served up via Akamai. Are there any other Akamai websites that you are unable to visit? eg: www.ikea.com, www.airbnb.com, www.bestbuy.com, etc Some malicious modifications by malware will block access to security websites - and sometimes CCleaner gets classified in the security/remediation category. Are there any other security websites that you are unable to visit? www.avast.com, www.avg.com www.trendmicro.com, www.mcafee.com, etc? Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
LaavaiCC Posted May 28, 2022 Author Share Posted May 28, 2022 (edited) Also, I forgot to say that I don't have CCleaner on my computer. Nope, only CCleaner website is unavailable. Edited May 28, 2022 by LaavaiCC Link to comment Share on other sites More sharing options...
LaavaiCC Posted May 28, 2022 Author Share Posted May 28, 2022 It only affects for my PC. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted May 28, 2022 Moderators Share Posted May 28, 2022 The DNS_PROBE_FINISHED_NXDOMAIN error that you are getting is apparently a common Chrome error. See here for a step by step of how to fix it: https://nestify.io/blog/the-easy-guide-to-fix-dns_probe_finished_nxdomain-error/ *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
LaavaiCC Posted May 28, 2022 Author Share Posted May 28, 2022 Tried every step but doesn't work @nukecad Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted May 28, 2022 Moderators Share Posted May 28, 2022 If I run a command prompt as admin and ping ccleaner.com I get the below. If I then put in that IP address into my browser address bar I get the other screenshot Seems like it is not listed as an https site. So it could be a cloudfront issue or a CCleaner page that isn't resolving properly. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
LaavaiCC Posted May 28, 2022 Author Share Posted May 28, 2022 Okay, It seems to be an CloudFront issue maybe @hazelnut Link to comment Share on other sites More sharing options...
LaavaiCC Posted June 2, 2022 Author Share Posted June 2, 2022 Wait I figured out, installing it portably (from MS Store) will work Link to comment Share on other sites More sharing options...
Moderators nukecad Posted June 2, 2022 Moderators Share Posted June 2, 2022 I'd forgotten CCleaner was on the MS Store. (Not a place I go unless I really have to). Must try to remember it's another option for anyone having install problems. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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