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Error 0x6 Trying To Update CCleaner


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Been trying to install version 5.92.9652 from version 5.88.9346 for a couple of weeks. Getting above error code “The handle is invalid “.  Not very user friendly. HELP. Please

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try uninstalling the version of ccleaner that you have installed and then doing a clean install of the latest version of ccleaner.

lots of people are seeing problems with updating ccleaner, lately.  hopefully, one day, someone at "ccleaner" will look into the issue.

which version of windows are you using? if you are using windows 7, that could be part of the problem.

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2 hours ago, ameWare said:

Been trying to install version 5.92.9652 from version 5.88.9346 for a couple of weeks

@ameWare: Is this from downloading CCleaner 5.92 from the website, manually updating from within CCleaner after clicking "check for updates", or using automatic updates?

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup
To find out how we protect your privacy - read CCleaner's Data Factsheet.
What's new? Check the latest CCleaner for Windows release notes

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On 08/05/2022 at 18:51, redwolfe_98 said:

try uninstalling the version of ccleaner that you have installed and then doing a clean install of the latest version of ccleaner.

lots of people are seeing problems with updating ccleaner, lately.  hopefully, one day, someone at "ccleaner" will look into the issue.

which version of windows are you using? if you are using windows 7, that could be part of the problem.

I've tried using the automatic update mode and that does not work. Been busy and will try your suggestion of uninstalling/reinstalling hopefully tomorrow.  Thanks!

 

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56 minutes ago, ameWare said:

Not impressed with the CCleaner techinical staff at this point and may reconsider spending any more time/money with their product!

This is a user forum, have you already tried sending tech support an email at support@ccleaner.com  if you have pro you get priority support included

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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I think Dave was trying to track down where the problem lies.

If you are still having problems then download the 'Slim' installer, 3rd one down here: https://www.piriform.com/ccleaner/builds
Once downloaded double-click it to install CCleaner, you'll get v6.00 now.
Don't uninstall first, that way the new install will pick up your existing Pro Licence.
If you do uninstall first then you will have to use your registered name/key again to re-register the new install (so make a note of them before uninstalling).

The Slim installer usually works when the Standard installer (or updating from within CCleaner) has problems.

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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On 15/05/2022 at 04:54, ameWare said:

I've tried using the automatic update mode and that does not work.

We are seeing that some users are having issues with the automatic updates not being delivered as requested.  The developers have built in work-arounds for a number of these cases, but in some situations the problems persist.  We're keen to get details of the system configurations of users who continue to be impacted (Windows version, Windows security settings, debug logfiles, AV/firewall in use, etc) so that we can develop some fixes.  Any assistance that you can provide in this regard would be most helpful.

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup
To find out how we protect your privacy - read CCleaner's Data Factsheet.
What's new? Check the latest CCleaner for Windows release notes

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